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Question 230 - Certified Sales Cloud Consultant discussion

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The leadership team at Cloud Kicks wants to improve the rate of user adoption of Sales Cloud.

Which option should the consultant recommend?

A.
Add Approval processes to enforce data standards.
Answers
A.
Add Approval processes to enforce data standards.
B.
Conduct a requirements workshop to gather user stories.
Answers
B.
Conduct a requirements workshop to gather user stories.
C.
Use a collaboration tool to gather feedback from users.
Answers
C.
Use a collaboration tool to gather feedback from users.
Suggested answer: C

Explanation:

Using a collaboration tool to gather feedback from users is a highly effective method to improve user adoption. Engaging users in the process allows them to share their experiences, challenges, and suggestions for improvement. According to Salesforce best practices, gathering feedback is crucial as it helps in making informed changes and improvements that are aligned with user needs and expectations. This approach not only enhances the system's usability but also increases user engagement and ownership, thereby driving higher adoption rates.

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asked 23/09/2024
Larry Wong
34 questions
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