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Question 235 - Certified Sales Cloud Consultant discussion

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During end-to-end testing, users report that a key business process is missing a step.

What should a consultant do first to resolve the issue?

A.
Work with key stakeholders to determine if a change to the requirements is necessary to go-live.
Answers
A.
Work with key stakeholders to determine if a change to the requirements is necessary to go-live.
B.
Revise the test scripts and ask users to repeat the testing.
Answers
B.
Revise the test scripts and ask users to repeat the testing.
C.
Change the solution to meet the needs of the users and update the training materials.
Answers
C.
Change the solution to meet the needs of the users and update the training materials.
Suggested answer: A

Explanation:

When a key business process is found to be missing a step during end-to-end testing, the first step a consultant should take is to collaborate with key stakeholders. This collaboration aims to determine if the missing step is critical enough to require a change in the requirements before proceeding to go-live. Engaging stakeholders ensures that all impacts and dependencies are considered, and a collective decision is made on how to address the issue. According to Salesforce best practices, stakeholder involvement is crucial in the decision-making process for changes that affect project scope and deliverables.

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asked 23/09/2024
Neil Mallia
48 questions
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