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Question 257 - Certified Sales Cloud Consultant discussion

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When emails sync by Einstein Activity Capture, how are the emails matched to Sales Cloud records?

A.
Matching is based on the standard Email field.
Answers
A.
Matching is based on the standard Email field.
B.
Matching is based on any Email field.
Answers
B.
Matching is based on any Email field.
C.
Matching is based on Full Name and standard Email field.
Answers
C.
Matching is based on Full Name and standard Email field.
Suggested answer: A

Explanation:

When emails sync by Einstein Activity Capture, the matching to Sales Cloud records is based on the standard Email field. Einstein Activity Capture automatically associates emails and events with the correct Salesforce records by looking at the email addresses of the recipients. The standard Email field on Contact, Lead, and User objects is used to make these associations, ensuring that activities are accurately reflected in the related records.

asked 23/09/2024
Jorge Andres Gutierrez
30 questions
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