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Question 260 - Certified Sales Cloud Consultant discussion

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A consultant is preparing to release an updated version of a sales process they have been working on for an existing Sales Cloud client.

Which action should the consultant take first to ensure a smooth rollout for the sales team?

A.
Conduct a series of informational sessions with the sales team to explain the benefits of the new sales process and address common questions in an online FAQ.
Answers
A.
Conduct a series of informational sessions with the sales team to explain the benefits of the new sales process and address common questions in an online FAQ.
B.
Implement a program to incentivize users and publicly reward early adopters to motivate others and create a sense of competition within the sales team.
Answers
B.
Implement a program to incentivize users and publicly reward early adopters to motivate others and create a sense of competition within the sales team.
C.
Create a plan for implementation, drive awareness with the sales team, design training and coaching programs, update and document workflows, and measure success.
Answers
C.
Create a plan for implementation, drive awareness with the sales team, design training and coaching programs, update and document workflows, and measure success.
Suggested answer: C

Explanation:

To ensure a smooth rollout of an updated sales process, the consultant should start by creating a comprehensive implementation plan. This plan should include driving awareness among the sales team, designing training and coaching programs, updating and documenting workflows, and measuring success. A structured approach helps ensure that the sales team understands the changes, receives proper training, and can adapt to the new process effectively. This method aligns with Salesforce best practices for managing change and ensuring user adoption.

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asked 23/09/2024
Md Hossain
39 questions
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