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Question 279 - Certified Sales Cloud Consultant discussion

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In a recent management meeting, the VP of sales voiced concern over the current economic environment. To better understand the effectiveness of its marketing efforts, the VP expressed a need to monitor and reduce churn going forward.

Which strategy should a consultant recommend to address the VP's concern?

A.
Create a Historical Trending report.
Answers
A.
Create a Historical Trending report.
B.
Create an average stage duration by Opportunity report.
Answers
B.
Create an average stage duration by Opportunity report.
C.
Create a year over year sales by Account report.
Answers
C.
Create a year over year sales by Account report.
Suggested answer: A

Explanation:

To monitor and reduce churn effectively, creating a Historical Trending report is recommended. Historical Trending in Salesforce allows you to track changes over time, providing insights into how different factors are affecting churn rates. This type of report helps in understanding trends in customer behavior and the effectiveness of marketing efforts, enabling the VP of sales to make informed decisions to reduce churn.

Historical Trending Reports

Analyzing Data with Historical Trending

asked 23/09/2024
Matteo Di Pomponio
41 questions
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