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Which sales quota measurement focuses on the end result rather than the relationship with the customer?
A sales representative recently closed a deal and wants to measure how likely the customer would be to recommend the product. Which measurement should the sales rep use?
When assigned a new sales territory, what is the first step to prioritizing selling efforts?
A customer experiences issues with a product after the sale is complete. The sales representative and service team were not able to resolve the issue. What is the best course of action in this scenario?
A sales representative just closed a deal and wants to make sure the customer is set up for success. How can the sales rep ensure the customer has a great experience with the product?
A sales representative receives an objection and encourages the customer to elaborate on their hesitation and responses. Which type of questions are they leveraging?
During a sales cycle, a sales representative may be required to handle objections from the customer to close the deal. What is an effective way to handle an objection?
A sales representative delivers a proposal and checks in with the prospect on the perceived value and alignment. At which stage are they in the sales process?
A junior sales representative engages with key accounts to understand their pain points, current solutions, and future goals. Which skill is the sales rep growing?
A sales representative wants to improve the overall health of their pipeline. Why is it important to take a strategic approach to prospecting?

Question 16 - Certified Sales Representative discussion

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A sales representative wants to track which opportunities in their pipeline contain items that customers need for an event next month.

How does tracking this help the sales rep manage risk?

A.
These deals must be assigned a surcharge.
Answers
A.
These deals must be assigned a surcharge.
B.
These deals can be expedited it required.
Answers
B.
These deals can be expedited it required.
C.
These deals can move to the next stage.
Answers
C.
These deals can move to the next stage.
Suggested answer: B

Explanation:

Tracking which opportunities in their pipeline contain items that customers need for an event next month helps the sales rep manage risk by allowing them to expedite these deals if required. Expediting means accelerating or speeding up the delivery or completion of these deals to meet the customer's urgent or specific needs. Expediting helps to ensure customer satisfaction, loyalty, and retention, as well as to increase revenue and profitability.

Reference: https://www.salesforce.com/resources/articles/sales-pipeline/#sales-pipeline-management

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asked 23/09/2024
Andries Coetzee
30 questions
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