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Question 17 - Certified Sales Representative discussion

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How can a sales representative begin a confirming question?

A.
'Tell me more about...'
Answers
A.
'Tell me more about...'
B.
'What I hear you saying is...'
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B.
'What I hear you saying is...'
C.
'What do you mean when...'
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C.
'What do you mean when...'
Suggested answer: B

Explanation:

"What I hear you saying is..." is a way to begin a confirming question. A confirming question is a question that helps to verify or validate what the customer says or means. A confirming question helps to show understanding, empathy, and respect for the customer's concerns, as well as to avoid confusion, misunderstanding, or miscommunication.

Reference: https://www.salesforce.com/resources/articles/sales-questions/#sales-questions-types

asked 23/09/2024
giulio guzzi
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