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Question 30 - Certified Sales Representative discussion

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A sales representative has a customer who is indecisive about the proposed solution and hesitant to close the contract.

How should the sales rep convince the customer to find the solution invaluable and close the contract?

A.
Offer promotional discounts.
Answers
A.
Offer promotional discounts.
B.
Bundle additional products.
Answers
B.
Bundle additional products.
C.
Extend a free trial.
Answers
C.
Extend a free trial.
Suggested answer: C

Explanation:

Offering promotional discounts is a way to convince an indecisive customer to find the solution invaluable and close the contract by creating a sense of urgency, exclusivity, and reciprocity. Promotional discounts can motivate the customer to act quickly before they miss out on a good deal, as well as make them feel special and appreciated for choosing your solution.

Reference: https://www.salesforce.com/resources/articles/sales-promotion/#sales-promotion-examples

Extending a free trial is a good way to convince an indecisive customer to close the contract, as it allows them to experience the value of the solution firsthand and overcome any doubts or objections. A free trial also creates a sense of urgency and scarcity, as the customer knows that they have a limited time to take advantage of the offer. By extending a free trial, the sales rep can demonstrate confidence in the solution and show the customer that they are willing to accommodate their needs and preferences.Reference:

Turn Undecided Customers into Successful Sales - Upnify, section "Offer guarantees and flexible policies".

How to Handle Indecisive Customers? - Bitrix24, section "Offer a free trial or a money-back guarantee".

asked 23/09/2024
Gajendran Balasingam
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