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Question 34 - Certified Sales Representative discussion

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A sales representative proposes an engagement solution that works seamlessly across all media to a customer.

Which strategy supports the solution?

A.
Multi-channel
Answers
A.
Multi-channel
B.
Two-way dialogue
Answers
B.
Two-way dialogue
C.
Social networks
Answers
C.
Social networks
Suggested answer: A

Explanation:

Multi-channel is the strategy that supports an engagement solution that works seamlessly across all media. Multi-channel means using different communication channels (such as email, phone, social media, web chat, etc.) to reach and interact with customers and prospects. Multi-channel helps to increase customer satisfaction, loyalty, and retention by providing them with convenience, choice, and consistency.

Reference: https://www.salesforce.com/resources/articles/multichannel-marketing/#multichannel-marketing-definition

asked 23/09/2024
Shane Behrendt
35 questions
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