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Question 35 - Certified Sales Representative discussion

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What are the four elements of emotional intelligence?

A.
Plan, engage, execute, and close
Answers
A.
Plan, engage, execute, and close
B.
Discover, define, design, and deliver
Answers
B.
Discover, define, design, and deliver
C.
Self-awareness, self-management, empathy, and skilled relationships
Answers
C.
Self-awareness, self-management, empathy, and skilled relationships
Suggested answer: C

Explanation:

Self-awareness, self-management, empathy, and skilled relationships are the four elements of emotional intelligence. Emotional intelligence is the ability to understand and manage one's own emotions and those of others. Emotional intelligence helps to improve communication, collaboration, and influence in sales.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/emotional-intelligence/emotional-intelligence-introduction

asked 23/09/2024
Manish Chaudhary
37 questions
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