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Which sales quota measurement focuses on the end result rather than the relationship with the customer?
A sales representative recently closed a deal and wants to measure how likely the customer would be to recommend the product. Which measurement should the sales rep use?
When assigned a new sales territory, what is the first step to prioritizing selling efforts?
A customer experiences issues with a product after the sale is complete. The sales representative and service team were not able to resolve the issue. What is the best course of action in this scenario?
A sales representative just closed a deal and wants to make sure the customer is set up for success. How can the sales rep ensure the customer has a great experience with the product?
A sales representative receives an objection and encourages the customer to elaborate on their hesitation and responses. Which type of questions are they leveraging?
During a sales cycle, a sales representative may be required to handle objections from the customer to close the deal. What is an effective way to handle an objection?
A sales representative delivers a proposal and checks in with the prospect on the perceived value and alignment. At which stage are they in the sales process?
A junior sales representative engages with key accounts to understand their pain points, current solutions, and future goals. Which skill is the sales rep growing?
A sales representative wants to improve the overall health of their pipeline. Why is it important to take a strategic approach to prospecting?

Question 61 - Certified Sales Representative discussion

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A new sales representative is struggling to fill the top of their sales funnel.

What is the potential benefit of revisiting dead opportunities?

A.
To gain customer feedback and improve their approach
Answers
A.
To gain customer feedback and improve their approach
B.
To determine if the customer needs have changed
Answers
B.
To determine if the customer needs have changed
C.
To see it new decision makers are available
Answers
C.
To see it new decision makers are available
Suggested answer: B

Explanation:

Determining if the customer needs have changed is a potential benefit of revisiting dead opportunities. Dead opportunities are prospects who did not buy the product for various reasons, such as budget, timing, or fit. Revisiting dead opportunities can help to identify if their situation has changed, if their pain points have increased, or if they are more open to considering the product again.

Reference: https://www.salesforce.com/resources/articles/lead-generation/#lead-generation-strategies

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asked 23/09/2024
Jimmy Wasson
37 questions
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