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Question 76 - Certified Sales Representative discussion

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A new sales representative is taking over an account and has a goal to develop a relationship with the key stakeholders previously managed by a different sales rep.

What is the first step to building trust with these stakeholders?

A.
Set up an introductory meeting and explain the reason for the transition.
Answers
A.
Set up an introductory meeting and explain the reason for the transition.
B.
Review records the previous rep left to understand the needs of the stakeholders.
Answers
B.
Review records the previous rep left to understand the needs of the stakeholders.
C.
Use a multi-channel approach to present an update on current product offerings.
Answers
C.
Use a multi-channel approach to present an update on current product offerings.
Suggested answer: A

Explanation:

The first step to building trust with the key stakeholders of an account that is being taken over by a new sales representative is to set up an introductory meeting and explain the reason for the transition. This shows respect and transparency, and helps to establish rapport and credibility with the stakeholders. The new sales representative should also express appreciation for the opportunity to work with them, and demonstrate enthusiasm and confidence. The introductory meeting is a chance to learn more about the stakeholders' roles, expectations, goals, and challenges, and to communicate how the new sales representative can add value and support them.Reference: [Sales Rep Training: Plan for Success], [Cert Prep: Salesforce Certified Sales Representative: Plan for Success]

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asked 23/09/2024
Joshua Muentes
46 questions
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