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Question 80 - Certified Sales Representative discussion

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How can a sales rep use whiteboarding while exploring a customer's business challenges?

A.
To organize ideas by level of importance
Answers
A.
To organize ideas by level of importance
B.
To illustrate how a product fits in with other products in the catalog
Answers
B.
To illustrate how a product fits in with other products in the catalog
C.
To present solutions without input from the customer
Answers
C.
To present solutions without input from the customer
Suggested answer: A

Explanation:

A sales rep can use whiteboarding while exploring a customer's business challenges to organize ideas by level of importance. Whiteboarding is a technique that involves using a whiteboard or a similar tool to visually capture and structure information during a sales conversation. Whiteboarding can help the sales rep to understand the customer's situation, needs, and goals, and to prioritize the most critical issues or opportunities. Whiteboarding can also help the sales rep to engage the customer in a collaborative dialogue, and to demonstrate their expertise and credibility.Reference: [Sales Rep Training: Explore Customer Needs], [Cert Prep: Salesforce Certified Sales Representative: Explore Customer Needs]

asked 23/09/2024
Wojciech Oleksiak
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