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Question 109 - Certified Sales Representative discussion

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In the context of deal management, why is it important for a sales representative to earn a deeper level of trust and access to decision makers within the customer's organization?

A.
To enhance the sales rep's understanding of the customer's needs
Answers
A.
To enhance the sales rep's understanding of the customer's needs
B.
To increase the sales rep's personal network and influence
Answers
B.
To increase the sales rep's personal network and influence
C.
To gain access to information about the customer's competitors
Answers
C.
To gain access to information about the customer's competitors
Suggested answer: A

Explanation:

Earning a deeper level of trust and access to decision makers within the customer's organization is important for a sales representative in the context of deal management, because it can help the sales rep to enhance their understanding of the customer's needs, challenges, goals, and preferences. This can enable the sales rep to tailor their solution and value proposition to the customer's specific situation, and address any objections or concerns that may arise during the sales process. It can also help the sales rep to influence the decision makers and persuade them to choose their solution over the competitors'. Increasing the sales rep's personal network and influence or gaining access to information about the customer's competitors are not the best answers, because they are not directly related to the customer's needs, which are the primary focus of deal management. The sales rep should use their network and influence to support the customer's needs, not their own. The sales rep should also focus on differentiating their solution from the competitors', rather than obtaining information about them.Reference:Certification - Sales Representative - Trailhead, [Sales Rep Training: Create Effective Selling Habits - Trailhead]

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asked 23/09/2024
Angelica Caldeo
41 questions
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