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Question 116 - Certified Sales Representative discussion

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A sales representative is doing a 9-month check-in with a customer following a successful deployment. The sales rep found an additional product that will help improve the customer value and adoption.

Which customer success concept is the sales rep utilizing in this example?

A.
Improved experiences
Answers
A.
Improved experiences
B.
Innovate together
Answers
B.
Innovate together
C.
Shared risks and shared accountability
Answers
C.
Shared risks and shared accountability
Suggested answer: B

Explanation:

When a sales representative conducts a 9-month check-in and identifies an additional product that could enhance customer value and adoption, they are utilizing the customer success concept of 'Innovate together.' This approach involves working collaboratively with the customer to find new solutions and opportunities that can drive further success and value from the partnership. By proactively suggesting products or services that complement previous purchases, the sales rep is helping the customer to innovate and achieve better results, reinforcing the relationship and demonstrating ongoing commitment to the customer's success.


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asked 23/09/2024
Julio Callegaro
38 questions
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