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Salesforce Certified Sales Representative Practice Test - Questions Answers, Page 13

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Question 121

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A sales representative is having a difficult time identifying the root cause of their customer's issue. The sales rep knows they need to first acknowledge the customer's experience and perspective.

What is the recommended action the sales rep should take next?

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Question 122

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A sales representative delivers a proposal and checks in with the prospect on the perceived value and alignment.

At which stage are they in the sales process?

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Question 123

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Which aspects of a prospect's buying culture and climate should a sales representative consider as part of the qualification process?

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Question 124

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What is a key indicator of a healthy sales pipeline for a sales representative?

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Question 125

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An experienced sales representative has several new leads and wants to understand their pain points and decide if the company can meet their needs.

At which stage should the sales rep complete a qualification call with the new leads?

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Question 126

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After a successful sale of their latest software product, a sales representative wants to nurture their long-term relationship with the customer by driving product doption.

What success metric for product adoption can the sales rep use?

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Total 126 questions
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Related questions

During a sales cycle, a sales representative may be required to handle objections from the customer to close the deal. What is an effective way to handle an objection?
A sales representative delivers a proposal and checks in with the prospect on the perceived value and alignment. At which stage are they in the sales process?
A sales representative delivers a proposal and is checking in with the prospect on the perceived value and alignment. At which stage are they in the sales process?
A sales representative receives an objection and encourages the customer to elaborate on their hesitation and responses. Which type of questions are they leveraging?
How can a sales representative best identify a customer's challenges and initiatives?
A sales representative's existing customer is opening offices in new regions. What should the sales rep focus on to increase the contract value?
A sales representative wants to avoid getting a price objection during a meeting near the end of the sales cycle. Which strategy helps minimize price challenges?
A sales representative spends time building their pipeline with many opportunities. Their conversion percentage is fairly high, yet the total pipeline volume is far from their quot a. Which strategy would help the sales rep increase their pipeline health?
A customer experiences issues with a product after the sale is complete. The sales representative and service team were not able to resolve the issue. What is the best course of action in this scenario?
A sales representative recently closed a deal and wants to measure how likely the customer would be to recommend the product. Which measurement should the sales rep use?