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Salesforce Certified Sales Representative Practice Test - Questions Answers, Page 11

List of questions

Question 101

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After verbally agreeing to the price and receiving a formal agreement, the customer informs the sales representative they are delaying the signature due to concerns about a liability risk.

Which customer role should the sales rep meet with to address the concerns?

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Question 102

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What are the key elements of a successful cold call?

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Question 103

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A sales representative is looking for ways to engage with a prospect at a greenfield account on a digital platform.

Which customer-centric approach should be used by the sales rep?

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Question 104

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What is stage velocity in a sales pipeline?

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Question 105

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A sales representative is approached by a prospect who is having difficulty managing their customer data effectively and is struggling to track sales activity and customer interactions.

Which first step should the sales rep take to define the scope of a solution for the prospect?

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Question 106

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A sales representative wants to track which opportunities in their pipeline contain items that customers need for an event next month.

How does tracking this help the sales rep manage risk?

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Question 107

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Which behavior should a sales representative display to establish credibility with a customer?

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Question 108

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A sales representative is challenged by a customer with a competitor's product and features.

Which skill does the sales rep need to address this challenge?

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Question 109

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In the context of deal management, why is it important for a sales representative to earn a deeper level of trust and access to decision makers within the customer's organization?

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Question 110

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A sales representative wants to prioritize their leads based on the likelihood to buy.

Which leads should be given the highest priority?

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Total 126 questions
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Related questions

During a sales cycle, a sales representative may be required to handle objections from the customer to close the deal. What is an effective way to handle an objection?
A sales representative delivers a proposal and checks in with the prospect on the perceived value and alignment. At which stage are they in the sales process?
A sales representative delivers a proposal and is checking in with the prospect on the perceived value and alignment. At which stage are they in the sales process?
A sales representative receives an objection and encourages the customer to elaborate on their hesitation and responses. Which type of questions are they leveraging?
How can a sales representative best identify a customer's challenges and initiatives?
A sales representative's existing customer is opening offices in new regions. What should the sales rep focus on to increase the contract value?
A sales representative wants to avoid getting a price objection during a meeting near the end of the sales cycle. Which strategy helps minimize price challenges?
A sales representative spends time building their pipeline with many opportunities. Their conversion percentage is fairly high, yet the total pipeline volume is far from their quot a. Which strategy would help the sales rep increase their pipeline health?
A customer experiences issues with a product after the sale is complete. The sales representative and service team were not able to resolve the issue. What is the best course of action in this scenario?
A sales representative recently closed a deal and wants to measure how likely the customer would be to recommend the product. Which measurement should the sales rep use?