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Question 94 - Certified Strategy Designer discussion
A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. which option reflects the format of the design challenge statement?
A.
As a user, I want to see trending support resources upon the first login to customer support so I can save my time.
B.
How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls?
C.
Unify platforms and centralize support operations to save customers time and reduce business costs.
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