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Question 116 - Certified Strategy Designer discussion

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Cloud Kicks (CK) has noticed that users struggle to find the information they are looking for via the company's website navigation menu. CK's strategy designer asks the design team to revise the menu by co-designing it with end users.

Which technique should be used to do this?

A.
Consequence scanning
Answers
A.
Consequence scanning
B.
Card sorting
Answers
B.
Card sorting
C.
Heuristic review
Answers
C.
Heuristic review
Suggested answer: B

Explanation:

Card sorting is a technique that should be used to co-design the website navigation menu with end users. Card sorting is a method that involves asking users to organize items into groups or categories, and label them according to their preferences. It helps understand how users think about the information architecture and structure of a website, and design a menu that is intuitive and user-friendly.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/conduct-a-card-sorting-session

asked 23/09/2024
Sujit Singh
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