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Question 115 - Certified Strategy Designer discussion

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Cloud Kicks (CK) works with various technology platforms built up over decades of acquisitions. Each platform has a different level of design maturity, which creates a very inconsistent user experience. To prioritize what to address first, CK needs to assess the business impact.

Which method is typically used to Quantify design debt7

A.
User interviews
Answers
A.
User interviews
B.
Heuristic analysis
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B.
Heuristic analysis
C.
NPS or CSAT
Answers
C.
NPS or CSAT
Suggested answer: C

Explanation:

NPS or CSAT are methods that are typically used to quantify design debt. NPS stands for Net Promoter Score, which measures how likely customers are to recommend a product or service to others. CSAT stands for Customer Satisfaction Score, which measures how satisfied customers are with a product or service. Both methods help evaluate the impact of design debt on customer loyalty and satisfaction, and prioritize areas for improvement or redesign.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/quantify-design-debt

asked 23/09/2024
Lyndon Kumire
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