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Salesforce Agentforce Specialist Practice Test - Questions Answers, Page 7

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Question 61

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Which scenario best demonstrates when an Agentforce Data Library is most useful for improving an AI agent's response accuracy?

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Question 62

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Universal Containers (UC) wants to build an Agentforce Service Agent that provides the latest, active, and relevant policy and compliance information to customers. The agent must:

Semantically search HR policies, compliance guidelines, and company procedures.

Ensure responses are grounded on published Knowledge.

Allow Knowledge updates to be reflected immediately without manual reconfiguration.

What should UC do to ensure the agent retrieves the right information?

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Question 63

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Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Agentforce Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles. What is the likely issue?

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Question 64

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Universal Containers would like to route SMS text messages to a service rep from an Agentforce Service Agent. Which Service Channel should the company use in the flow to ensure it's routed properly?

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Question 65

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Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach. Which standard Agent action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

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Question 66

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Universal Containers is considering leveraging the Einstein Trust Layer in conjunction with Einstein Generative AI Audit Data.

Which audit data is available using the Einstein Trust Layer?

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Question 67

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What is An Agentforce able to do when the ''Enrich event logs with conversation data' setting in Einstein Copilot is enabled?

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Question 68

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Universal Containers' current AI data masking rules do not align with organizational privacy and security policies and requirements.

What should An Agentforce recommend to resolve the issue?

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Question 69

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An administrator wants to check the response of the Flex prompt template they've built, but the preview button is greyed out.

What is the reason for this?

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Question 70

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Universal Containers' data science team is hosting a generative large language model (LLM) on Amazon Web Services (AWS).

What should the team use to access externally-hosted models in the Salesforce Platform?

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What is the main benefit of using a Knowledge article in an Agentforce Data Library?
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