Quiz IT certification exam

Question 1

A business analyst (BA) works for an organization that is moving from a waterfall methodology to an agile approach. This causes new challenges and opportunities for the BA.

Which business analysis planning and monitoring element is most impacted by the organization's change?

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Accepted Answer

Solution scope

Answer

Timing of business analysis work

Answer

Conflict and issue management

Answer

Technology and infrastructure

Question 2

The technology team at a financial institution has successfully constructed a software application to be deployed as part of a digital banking strategy. A business analyst (BA) has completed a review of the current state description and now needs to evaluate the solution and determine limiting factors for value realization.What additional input is required to perform the assessment of enterprise limitations?

Accepted Answer

Solution performance analysis

Answer

Operational assessment

Answer

Potential value

Answer

Organizational structure

Question 3

A company that specialized in manufacturing vending machines for books has been in business for 10 years. As the e-book and online retailing grow, the company perceived that a change is required to respond to the new emerging market forces. However, the change should focus on reusability as much as possible to reduce expenses. After analyzing the current state with the business subject matter experts, the business analyst (BA) proposed investing in a new business line of vending machines that sell pay per use mobile device phone fast charging stations.Due to the urgency of this change, the BA was asked to finalize requirements elicitation in the shortest possible time.By proposing this change, what type of view did the BA use to analyze the current manufacturer's state?

Accepted Answer

Data-centric

Answer

Capability-centric

Answer

Process-centric

Answer

People-centric

Question 4

A company that specialized in manufacturing vending machines for books has been in business for 10 years. As the e-book and online retailing grow, the company perceived that a change is required to respond to the new emerging market forces. However, the change should focus on reusability as much as possible to reduce expenses. After analyzing the current state with the business subject matter experts, the business analyst (BA) proposed investing in a new business line of vending machines that sell pay per use mobile device phone fast charging stations.Due to the urgency of this change, the BA was asked to finalize requirements elicitation in the shortest possible time.The BA was able to complete requirements elicitation activities in a short period of time.Which type of elicitation approach did the BA use?

Accepted Answer

Experiment

Answer

Collaborative

Answer

Estimation

Answer

Research

Question 5

An insurance company wants to increase sales by 15% and customer retention by 10% within 1 calendar year. Various strategies to achieve this were considered and a restructure to the existing pricing model is selected to help achieve these goals.A business analyst (BA) works with stakeholders such as actuaries, product specialists, sales staff, risk managers, and underwriters who agree to applying varying levels of discounts to customers based on:- Total annual premium the customer has with the company (Financial worth) - Time with the insurance company (Loyalty) Various financial models are considered but the stakeholders agree that an initial applicable discount is determined based on the customer's overall premium: IIBA CBAP image Question 365 40619 09182024210129000000

IIBA CBAP image Question 365 40619 09182024210129000000

The percentage of the maximum possible discount available to the customer is adjusted based on time with the company: IIBA CBAP image Question 365 40619 09182024210129000000

If within the first six months, customer retention increased by 5 % and sales increased by 6%, then when will the desired sales and retention goals be achieved assuming the trend continues at the same pace?

Accepted Answer

Sales - 3 years; Retention - 1 year

Answer

Sales - 2 years; Retention - 18 months

Answer

Sales - 2.5 years; Retention - 2 years

Answer

Sales - 18 months; Retention - 1 year

Question 6

An insurance company wants to increase sales by 15% and customer retention by 10% within 1 calendar year. Various strategies to achieve this were considered and a restructure to the existing pricing model is selected to help achieve these goals.A business analyst (BA) works with stakeholders such as actuaries, product specialists, sales staff, risk managers, and underwriters who agree to applying varying levels of discounts to customers based on:- Total annual premium the customer has with the company (Financial worth) - Time with the insurance company (Loyalty) Various financial models are considered but the stakeholders agree that an initial applicable discount is determined based on the customer's overall premium: IIBA CBAP image Question 366 40620 09182024210129000000

IIBA CBAP image Question 366 40620 09182024210129000000

The percentage of the maximum possible discount available to the customer is adjusted based on time with the company: IIBA CBAP image Question 366 40620 09182024210129000000

Which technique would the BA use to validate the desired outcomes?

Accepted Answer

Key performance indicators

Answer

Business model canvas

Answer

Decision analysis

Answer

Use cases

Question 7

An insurance company wants to increase sales by 15% and customer retention by 10% within 1 calendar year. Various strategies to achieve this were considered and a restructure to the existing pricing model is selected to help achieve these goals.A business analyst (BA) works with stakeholders such as actuaries, product specialists, sales staff, risk managers, and underwriters who agree to applying varying levels of discounts to customers based on:- Total annual premium the customer has with the company (Financial worth) - Time with the insurance company (Loyalty) Various financial models are considered but the stakeholders agree that an initial applicable discount is determined based on the customer's overall premium: IIBA CBAP image Question 367 40621 09182024210129000000

IIBA CBAP image Question 367 40621 09182024210129000000

The percentage of the maximum possible discount available to the customer is adjusted based on time with the company: IIBA CBAP image Question 367 40621 09182024210129000000

What did the BA create to ensure that everyone who needed to be included had been?

Accepted Answer

Onion diagram

Answer

Concept model

Answer

Capability diagram

Answer

Context model

Question 8

An insurance company wants to increase sales by 15% and customer retention by 10% within 1 calendar year. Various strategies to achieve this were considered and a restructure to the existing pricing model is selected to help achieve these goals.A business analyst (BA) works with stakeholders such as actuaries, product specialists, sales staff, risk managers, and underwriters who agree to applying varying levels of discounts to customers based on:- Total annual premium the customer has with the company (Financial worth) - Time with the insurance company (Loyalty) Various financial models are considered but the stakeholders agree that an initial applicable discount is determined based on the customer's overall premium: IIBA CBAP image Question 368 40622 09182024210130000000

IIBA CBAP image Question 368 40622 09182024210130000000

The percentage of the maximum possible discount available to the customer is adjusted based on time with the company: IIBA CBAP image Question 368 40622 09182024210130000000

As the new pricing structure was being implemented, the chief executive officer (CEO) of the company wanted to change the premiums and associated discounts offered to customers. The BA investigated the cost, anticipated benefits and the length of time the change would likely take to complete before presenting the results back to the CEO.What type of analysis has the BA just conducted?

Accepted Answer

Impact

Answer

Capability

Answer

Market

Answer

Document

Question 9

A financial institution engaged in mortgage lending has embarked on a business process improvement initiative to eliminate the activities that hinder growth to ultimately improve the success rate of its mortgage business. As a benchmark for identification, the institution is keen on improving any business process that has less than a 75% success rate. The institution has appointed a business analyst (BA) to review the business transactions for the processes of origination, payments, and closures, as well as identify opportunities for improvements and recommend solutions.The BA has collected the following information over the last three months pertaining to these business processes:- All the business processes are at their maximum capacity in terms of the current number of transactions.- Each business process has a certain number of rejects and the reasons for rejection include documentation, verification, collateral, and funding. Funding rejects occur when the bank's customers have failed to make payment of theirmortgage processing fee or mortgage closure payment.The BA has also recommended the use of documentation checklists as a solution to eliminate the documentation rejects.<img alt="IIBA CBAP image Question 369 40623 09182024210130000000"   width="948" height="168" src="https://examgecko.com/getfile/0f86b670-cab1-4c97-8d16-e31f1be4ca82">If the financial institution always works at full capacity month to month and the new success rate continues to remain the same after implementing the BA's recommendation, what is the average number of successes per month for the mortgage closure process, if the current process capability were increased by 50%?

Accepted Answer

14

Answer

15

Answer

12

Answer

11

Question 10

A financial institution engaged in mortgage lending has embarked on a business process improvement initiative to eliminate the activities that hinder growth to ultimately improve the success rate of its mortgage business. As a benchmark for identification, the institution is keen on improving any business process that has less than a 75% success rate. The institution has appointed a business analyst (BA) to review the business transactions for the processes of origination, payments, and closures, as well as identify opportunities for improvements and recommend solutions.The BA has collected the following information over the last three months pertaining to these business processes:- All the business processes are at their maximum capacity in terms of the current number of transactions.- Each business process has a certain number of rejects and the reasons for rejection include documentation, verification, collateral, and funding. Funding rejects occur when the bank's customers have failed to make payment of theirmortgage processing fee or mortgage closure payment.The BA has also recommended the use of documentation checklists as a solution to eliminate the documentation rejects.<img alt="IIBA CBAP image Question 370 40624 09182024210130000000"   width="994" height="182" src="https://examgecko.com/getfile/324e5fab-2f3e-4c3b-a81b-1d530491d9f6">If an additional recommendation to reduce Verification Rejects by 50% were to be introduced into the mortgage origination process, what is the potential success rate of the mortgage origination process?

Accepted Answer

74%

Answer

86%

Answer

83%

Answer

70%

Question 11

A financial institution engaged in mortgage lending has embarked on a business process improvement initiative to eliminate the activities that hinder growth to ultimately improve the success rate of its mortgage business. As a benchmark for identification, the institution is keen on improving any business process that has less than a 75% success rate. The institution has appointed a business analyst (BA) to review the business transactions for the processes of origination, payments, and closures, as well as identify opportunities for improvements and recommend solutions.The BA has collected the following information over the last three months pertaining to these business processes:- All the business processes are at their maximum capacity in terms of the current number of transactions.<img alt="IIBA CBAP image Question 371 40625 09182024210130000000"   width="974" height="169" src="https://examgecko.com/getfile/822370dd-c21c-493d-b94e-2e89f63ed8b6">- Each business process has a certain number of rejects and the reasons for rejection include documentation, verification, collateral, and funding. Funding rejects occur when the bank's customers have failed to make payment of theirmortgage processing fee or mortgage closure payment.The BA has also recommended the use of documentation checklists as a solution to eliminate the documentation rejects.Which of the following business processes can be identified for the process improvement initiative?

Accepted Answer

Mortgage payment process

Answer

Mortgage origination process

Answer

Mortgage closure process

Answer

Collateral verification process

Question 12

A financial institution engaged in mortgage lending has embarked on a business process improvement initiative to eliminate the activities that hinder growth to ultimately improve the success rate of its mortgage business. As a benchmark for identification, the institution is keen on improving any business process that has less than a 75% success rate. The institution has appointed a business analyst (BA) to review the business transactions for the processes of origination, payments, and closures, as well as identify opportunities for improvements and recommend solutions.The BA has collected the following information over the last three months pertaining to these business processes:- All the business processes are at their maximum capacity in terms of the current number of transactions.- Each business process has a certain number of rejects and the reasons for rejection include documentation, verification, collateral, and funding. Funding rejects occur when the bank's customers have failed to make payment of theirmortgage processing fee or mortgage closure payment.The BA has also recommended the use of documentation checklists as a solution to eliminate the documentation rejects.<img alt="IIBA CBAP image Question 372 40626 09182024210130000000"   width="962" height="171" src="https://examgecko.com/getfile/aa9578a1-a1be-4957-9839-6ebdfc5fbe3f">Assuming the BA's recommendation to be true, what will be the new success rate of the mortgage closure process?

Accepted Answer

85%

Answer

90%

Answer

10%

Answer

20%

Question 13

A popular department store chain wants to make computer upgrades as well as conduct a major remodeling effort to increase revenue to all their 100 stores over the next 2 years. The remodeling will occur in two phases. The two phases are required at each store and can be completed in any order, but each phase must be fully completed before the next phase can begin. Phase 1 will take approximately 32 weeks and will not require a store to be temporarily closed. Phase 2 will take approximately 20 weeks and will require a store to be temporarily closed.In order to keep inventory level and total revenue for the department store chain at an operational level, 75% of the stores must remain open to the public at all times. Against the board of director's advice, the Chief Executive Officer (CEO) made a decision to start and complete the top 25 revenue-producing stores in the first year to get those stores remodeled and fully operational.A business analyst (BA) has been brought in to help with planning the project and gathering requirements.What activity should the BA do to determine which stores will be the first to start the renovations?

Accepted Answer

Perform document analysis for stores annual records

Answer

Survey store managers for number of customers per day

Answer

Conduct a focus group with store managers to determine which should be first

Answer

Brainstorm with store managers on the current state of each store

Question 14

A popular department store chain wants to make computer upgrades as well as conduct a major remodeling effort to increase revenue to all their 100 stores over the next 2 years. The remodeling will occur in two phases. The two phases are required at each store and can be completed in any order, but each phase must be fully completed before the next phase can begin. Phase 1 will take approximately 32 weeks and will not require a store to be temporarily closed. Phase 2 will take approximately 20 weeks and will require a store to be temporarily closed.In order to keep inventory level and total revenue for the department store chain at an operational level, 75% of the stores must remain open to the public at all times. Against the board of director's advice, the Chief Executive Officer (CEO) made a decision to start and complete the top 25 revenue-producing stores in the first year to get those stores remodeled and fully operational.A business analyst (BA) has been brought in to help with planning the project and gathering requirements.Based on the CEO's executive decision, which risk tolerance attitude is the CEO exhibiting?

Accepted Answer

Avoidance

Answer

Seeking

Answer

Mitigation

Answer

Neutrality

Question 15

A popular department store chain wants to make computer upgrades as well as conduct a major remodeling effort to increase revenue to all their 100 stores over the next 2 years. The remodeling will occur in two phases. The two phases are required at each store and can be completed in any order, but each phase must be fully completed before the next phase can begin. Phase 1 will take approximately 32 weeks and will not require a store to be temporarily closed. Phase 2 will take approximately 20 weeks and will require a store to be temporarily closed.In order to keep inventory level and total revenue for the department store chain at an operational level, 75% of the stores must remain open to the public at all times. Against the board of director's advice, the Chief Executive Officer (CEO) made a decision to start and complete the top 25 revenue-producing stores in the first year to get those stores remodeled and fully operational.A business analyst (BA) has been brought in to help with planning the project and gathering requirements.What tool will help the BA understand the changes needed to keep the majority of the stores open?

Accepted Answer

Business capability analysis

Answer

Capability Model

Answer

Transition State Diagram

Answer

Stakeholder Matrix

Question 16

A business unit of a transnational manufacturer wants to implement a robust process for addressing integrity-critical equipment deterioration incidents. Timely and complete resolution of such incidents is vital for the business unit's continuous safe and profitable operation. Treating each incident involves many employees from different departments extensively collaborating and exchanging information. That information is spread across multiple systems having their access limited to particular user groups. With the current manual process, some incidents get forgotten and remain unresolved for years.The project's Sponsor is an Equipment Integrity and Reliability Advisor, who moved into this position from another business unit. That business unit implemented a proprietary application to integrate the information and to assist in tracking and managing the incidents. Having a positive experience with the application, the Sponsor is suggesting to customize it and reuse in the new business unit.The business unit's Enterprise Architect (EA), who is responsible for assessing solution options and presenting them to executive decision makers, has a few concerns with adopting the existing application. The application uses point-to-point interfaces with other data sources whereas the business unit's target architecture relies on a data warehouse-based integration. Moreover, the two business units use different legacy systems, as well as different front-end implementation technologies. Additionally, the existing application is monolingual, while the business unit needs user interfaces and some data to be presented in two languages. With all of this, it may be easier to build a new application from scratch than to customize the existing one. To understand which option is better, the EA asks a business analyst (BA) to define business requirements.Through the elicitation process, the BA identifies the following requirement: "Particular incident-related activities require approval by authorized personnel before beginning them, as well as confirmation of acceptance of their completion." What kind of asset should the BA provide to fully specify the approval requirement?

Accepted Answer

A RACI matrix

Answer

A process diagram

Answer

A use case model

Answer

A business rule

Question 17

A business unit of a transnational manufacturer wants to implement a robust process for addressing integrity-critical equipment deterioration incidents. Timely and complete resolution of such incidents is vital for the business unit's continuous safe and profitable operation. Treating each incident involves many employees from different departments extensively collaborating and exchanging information. That information is spread across multiple systems having their access limited to particular user groups. With the current manual process, some incidents get forgotten and remain unresolved for years.The project's Sponsor is an Equipment Integrity and Reliability Advisor, who moved into this position from another business unit. That business unit implemented a proprietary application to integrate the information and to assist in tracking and managing the incidents. Having a positive experience with the application, the Sponsor is suggesting to customize it and reuse in the new business unit.The business unit's Enterprise Architect (EA), who is responsible for assessing solution options and presenting them to executive decision makers, has a few concerns with adopting the existing application. The application uses point-to-point interfaces with other data sources whereas the business unit's target architecture relies on a data warehouse-based integration. Moreover, the two business units use different legacy systems, as well as different front-end implementation technologies. Additionally, the existing application is monolingual, while the business unit needs user interfaces and some data to be presented in two languages. With all of this, it may be easier to build a new application from scratch than to customize the existing one. To understand which option is better, the EA asks a business analyst (BA) to define business requirements.With the team ready to consider design options, they are reviewing the following requirement: "Appropriate stakeholders shall be timely and reliably notified on incident-related events." What quality criteria does this requirement fail to satisfy?

Accepted Answer

Consistent

Answer

Complete

Answer

Atomic

Answer

Understandable

Question 18

A business unit of a transnational manufacturer wants to implement a robust process for addressing integrity-critical equipment deterioration incidents. Timely and complete resolution of such incidents is vital for the business unit's continuous safe and profitable operation. Treating each incident involves many employees from different departments extensively collaborating and exchanging information. That information is spread across multiple systems having their access limited to particular user groups. With the current manual process, some incidents get forgotten and remain unresolved for years.The project's Sponsor is an Equipment Integrity and Reliability Advisor, who moved into this position from another business unit. That business unit implemented a proprietary application to integrate the information and to assist in tracking and managing the incidents. Having a positive experience with the application, the Sponsor is suggesting to customize it and reuse in the new business unit.The business unit's Enterprise Architect (EA), who is responsible for assessing solution options and presenting them to executive decision makers, has a few concerns with adopting the existing application. The application uses point-to-point interfaces with other data sources whereas the business unit's target architecture relies on a data warehouse-based integration. Moreover, the two business units use different legacy systems, as well as different front-end implementation technologies. Additionally, the existing application is monolingual, while the business unit needs user interfaces and some data to be presented in two languages. With all of this, it may be easier to build a new application from scratch than to customize the existing one. To understand which option is better, the EA asks a business analyst (BA) to define business requirements.The EA wants to understand whether the integration capabilities of the existing solution match the business unit's IT landscape. The requirement definition that the EA needs should read as, "Each record of an incident shall __________."

Accepted Answer

include the associated equipment's information from the asset management system."

Answer

be associated with the unit of equipment to which it belongs."

Answer

contain the ID of the equipment to which it belongs."

Answer

be related to a unit of equipment using the Equipment ID stored in the asset management system."

Question 19

A health insurance provider undertakes enhancements to its mobile application platform and finalizes the following capabilities as part of the scope of the next release:

Accepted Answer

The company's mobile application platform must support real time integration with the following third party systems:A ) GPS SystemB ) Postal Code Validation

Answer

Ability to integrate online maps and global positioning system (GPS) technology with the mobile application in real time to display location of service providers in the subscriber's vicinity that participate in the subscriber's plan network. II. Ability for the subscriber to lookup the service providers by specifying either a postal code or a search area radius in miles. III. Ability for the subscriber to initiate the download of fee information for one or more service providers in a single request.Through requirements workshops the business analyst elicits the following detailed business requirements:

Answer

The service providers available for selection must participate in the subscriber's medical plan network as of the current system date.

Answer

The map display shall highlight the boundary of the search area with a dotted yellow line.

Answer

The extent and shape of the search area shall be determined based on one of the following user choices:A ) Postal code - Subscriber location acquired from GPS shall be used to determine and populate the related postal code as the default postal code with options for the user to change the postal code.B ) Radius for the search area around the subscriber's location, that will have default value of 5 miles. The radius can be changed by the subscriber with a maximum range of 50 miles.

Answer

Subscriber shall be able to select one of the options above and supply corresponding input.

Answer

System shall validate the user input and display appropriate error messages if invalid.

Answer

Based on the inputs and the plan of the subscriber, the system shall retrieve information for the participating service providers that are located within the designated search area.

Answer

System shall display a map including visual markers to indicate locations of the service providers in the top half of the device screen and a list of the same service providers in the bottom half of the device screen.

Answer

The list of service providers shall include the Name, Phone Number and Street Address.10. If the subscriber specified the radius or retained the default postal code for the search area, the list shall additionally include the approximate driving distance in miles from the subscriber's last registered location and the list shall besorted in the ascending order of the driving distance.11. The subscriber shall be able to select a service provider either from the list or from the map and download a document that contains the name, contact telephone, email address, fax number and the fee schedule for the covered servicesapplicable to the subscriber's plan.What is the appropriate diagram type to describe the association between the subscriber, the medical plan and the participating service providers?

Answer

Data Model

Answer

Data Dictionary

Answer

Use Case Diagram

Answer

Data Flow

Question 20

A health insurance provider undertakes enhancements to its mobile application platform and finalizes the following capabilities as part of the scope of the next release:

Accepted Answer

The map display shall highlight the boundary of the search area with a dotted yellow line.

Answer

Ability to integrate online maps and global positioning system (GPS) technology with the mobile application in real time to display location of service providers in the subscriber's vicinity that participate in the subscriber's plan network. II. Ability for the subscriber to lookup the service providers by specifying either a postal code or a search area radius in miles. III. Ability for the subscriber to initiate the download of fee information for one or more service providers in a single request.Through requirements workshops the business analyst elicits the following detailed business requirements:

Answer

The company's mobile application platform must support real time integration with the following third party systems:A ) GPS SystemB ) Postal Code Validation

Answer

The service providers available for selection must participate in the subscriber's medical plan network as of the current system date.

Answer

The extent and shape of the search area shall be determined based on one of the following user choices:A ) Postal code - Subscriber location acquired from GPS shall be used to determine and populate the related postal code as the default postal code with options for the user to change the postal code.B ) Radius for the search area around the subscriber's location, that will have default value of 5 miles. The radius can be changed by the subscriber with a maximum range of 50 miles.

Answer

Subscriber shall be able to select one of the options above and supply corresponding input.

Answer

System shall validate the user input and display appropriate error messages if invalid.

Answer

Based on the inputs and the plan of the subscriber, the system shall retrieve information for the participating service providers that are located within the designated search area.

Answer

System shall display a map including visual markers to indicate locations of the service providers in the top half of the device screen and a list of the same service providers in the bottom half of the device screen.

Answer

The list of service providers shall include the Name, Phone Number and Street Address.10. If the subscriber specified the radius or retained the default postal code for the search area, the list shall additionally include the approximate driving distance in miles from the subscriber's last registered location and the list shall besorted in the ascending order of the driving distance.11. The subscriber shall be able to select a service provider either from the list or from the map and download a document that contains the name, contact telephone, email address, fax number and the fee schedule for the covered servicesapplicable to the subscriber's plan.Which of the following characteristics is violated by requirement 5?

Answer

Feasible

Answer

Concise

Answer

Consistent

Answer

Atomic

Question 21

A health insurance provider undertakes enhancements to its mobile application platform and finalizes the following capabilities as part of the scope of the next release:

Accepted Answer

The map display shall highlight the boundary of the search area with a dotted yellow line.

Answer

Ability to integrate online maps and global positioning system (GPS) technology with the mobile application in real time to display location of service providers in the subscriber's vicinity that participate in the subscriber's plan network. II. Ability for the subscriber to lookup the service providers by specifying either a postal code or a search area radius in miles. III. Ability for the subscriber to initiate the download of fee information for one or more service providers in a single request.Through requirements workshops the business analyst elicits the following detailed business requirements:

Answer

The company's mobile application platform must support real time integration with the following third party systems:A ) GPS SystemB ) Postal Code Validation

Answer

The service providers available for selection must participate in the subscriber's medical plan network as of the current system date.

Answer

The extent and shape of the search area shall be determined based on one of the following user choices:A ) Postal code - Subscriber location acquired from GPS shall be used to determine and populate the related postal code as the default postal code with options for the user to change the postal code.B ) Radius for the search area around the subscriber's location, that will have default value of 5 miles. The radius can be changed by the subscriber with a maximum range of 50 miles.

Answer

Subscriber shall be able to select one of the options above and supply corresponding input.

Answer

System shall validate the user input and display appropriate error messages if invalid.

Answer

Based on the inputs and the plan of the subscriber, the system shall retrieve information for the participating service providers that are located within the designated search area.

Answer

System shall display a map including visual markers to indicate locations of the service providers in the top half of the device screen and a list of the same service providers in the bottom half of the device screen.

Answer

The list of service providers shall include the Name, Phone Number and Street Address.10. If the subscriber specified the radius or retained the default postal code for the search area, the list shall additionally include the approximate driving distance in miles from the subscriber's last registered location and the list shall besorted in the ascending order of the driving distance.11. The subscriber shall be able to select a service provider either from the list or from the map and download a document that contains the name, contact telephone, email address, fax number and the fee schedule for the covered servicesapplicable to the subscriber's plan.Which of the following relationship types correctly identifies the nature of the relationship between the 3 business capabilities and the 11 requirements?

Answer

Derives

Answer

Depends

Answer

Validates

Answer

Verifies

Question 22

A health insurance provider undertakes enhancements to its mobile application platform and finalizes the following capabilities as part of the scope of the next release:

Accepted Answer

The map display shall highlight the boundary of the search area with a dotted yellow line.

Answer

Ability to integrate online maps and global positioning system (GPS) technology with the mobile application in real time to display location of service providers in the subscriber's vicinity that participate in the subscriber's plan network. II. Ability for the subscriber to lookup the service providers by specifying either a postal code or a search area radius in miles. III. Ability for the subscriber to initiate the download of fee information for one or more service providers in a single request.Through requirements workshops the business analyst elicits the following detailed business requirements:

Answer

The company's mobile application platform must support real time integration with the following third party systems:A ) GPS SystemB ) Postal Code Validation

Answer

The service providers available for selection must participate in the subscriber's medical plan network as of the current system date.

Answer

The extent and shape of the search area shall be determined based on one of the following user choices:A ) Postal code - Subscriber location acquired from GPS shall be used to determine and populate the related postal code as the default postal code with options for the user to change the postal code.B ) Radius for the search area around the subscriber's location, that will have default value of 5 miles. The radius can be changed by the subscriber with a maximum range of 50 miles.

Answer

Subscriber shall be able to select one of the options above and supply corresponding input.

Answer

System shall validate the user input and display appropriate error messages if invalid.

Answer

Based on the inputs and the plan of the subscriber, the system shall retrieve information for the participating service providers that are located within the designated search area.

Answer

System shall display a map including visual markers to indicate locations of the service providers in the top half of the device screen and a list of the same service providers in the bottom half of the device screen.

Answer

The list of service providers shall include the Name, Phone Number and Street Address.10. If the subscriber specified the radius or retained the default postal code for the search area, the list shall additionally include the approximate driving distance in miles from the subscriber's last registered location and the list shall besorted in the ascending order of the driving distance.11. The subscriber shall be able to select a service provider either from the list or from the map and download a document that contains the name, contact telephone, email address, fax number and the fee schedule for the covered servicesapplicable to the subscriber's plan.Which primary subscriber business need is addressed with the enhancements?

Answer

Inability of a service provider to locate other participating service providers and their fee information

Answer

Inability of a plan subscriber to get directions to nearby participating service providers

Answer

Inability of a plan subscriber to locate and access fee information for nearby participating service providers

Answer

Inability of a service provider to be alerted of the location of new plan subscribers in their vicinity

Question 23

A national branch of a global company is struggling to improve business processes of its Public and Government Affairs (PGA) department. To work with external stakeholders effectively, PGA employees need to collect, manage, and exchange a vast amount of information. Complex cases involve collaboration of many employees from different departments. The ability to share information and to coordinate corresponding activities is crucial for the company's growth plans. Their current tools and practices do not serve the purpose well. The existing system, which was deployed a couple of years ago, has only a few active users. The majority of PGA employees avoid using it because the system is hard to use and lacks needed functionality. Consequently, available information is mostly unstructured and stored either locally or on a shared network drive. Some of the information exists only in a paper form.The branch's PGA head, who sponsors the project, wants to implement a configurable solution that two other branches successfully deployed several months ago.Both deployments were done by three solution consultants, who will be available to assist in the project. They will be responsible for tailoring the solution to PGA needs, as well as for training the PGA staff. With their help, the sponsor plans to complete the project in approximately three months.The solution consultants reside in another country 7 hours ahead of the rest of the project team. They will be available part-time, but are planning two one-week long trips to the PGA central office to conduct initial training and to participate in the final deployment of the system into production. The consultants, in turn, expect a business analyst (BA) to assist in collecting necessary data and defining customization requirements.The solution consultants have composed a spreadsheet with all requirements that are already implemented in the solution. The requirements in the catalog are organized partially by user tasks and partially by system features. The branch has distinct definitions of PGA user roles and uses a different approach to structuring requirements specifications.How should the BA organize the customization requirements?

Accepted Answer

Devise a structure that best fits the branch's definition of user roles

Answer

Explore and apply best practices for specifying this type of requirements

Answer

Reuse the structure of the solution consultants' requirements catalog

Answer

Use the structure of requirements suggested by the corporate standard

Question 24

A national branch of a global company is struggling to improve business processes of its Public and Government Affairs (PGA) department. To work with external stakeholders effectively, PGA employees need to collect, manage, and exchange a vast amount of information. Complex cases involve collaboration of many employees from different departments. The ability to share information and to coordinate corresponding activities is crucial for the company's growth plans. Their current tools and practices do not serve the purpose well. The existing system, which was deployed a couple of years ago, has only a few active users. The majority of PGA employees avoid using it because the system is hard to use and lacks needed functionality. Consequently, available information is mostly unstructured and stored either locally or on a shared network drive. Some of the information exists only in a paper form.The branch's PGA head, who sponsors the project, wants to implement a configurable solution that two other branches successfully deployed several months ago.Both deployments were done by three solution consultants, who will be available to assist in the project. They will be responsible for tailoring the solution to PGA needs, as well as for training the PGA staff. With their help, the sponsor plans to complete the project in approximately three months.The solution consultants reside in another country 7 hours ahead of the rest of the project team. They will be available part-time, but are planning two one-week long trips to the PGA central office to conduct initial training and to participate in the final deployment of the system into production. The consultants, in turn, expect a business analyst (BA) to assist in collecting necessary data and defining customization requirements.A BA suggests interviewing employees to elicit user requirements and then performing a gap analysis to identify solution customization requirements. However, the sponsor believes that it will be a waste of time because the employees do not know how the process should work in the future. The sponsor expects the solution to help shape their process and wants to start with the solution as is, amending it as necessary based on the user feedback.What should the BA do?

Accepted Answer

Deploy the current solution and survey users for improvement proposals.

Answer

Utilize the solution in a test environment with actual data to elicit feedback.

Answer

Collect the requirements from the sponsor and domain subject matter experts.

Answer

Explain the benefits of interviews to the requirements elicitation process.

Question 25

A national branch of a global company is struggling to improve business processes of its Public and Government Affairs (PGA) department. To work with external stakeholders effectively, PGA employees need to collect, manage, and exchange a vast amount of information. Complex cases involve collaboration of many employees from different departments. The ability to share information and to coordinate corresponding activities is crucial for the company's growth plans. Their current tools and practices do not serve the purpose well. The existing system, which was deployed a couple of years ago, has only a few active users. The majority of PGA employees avoid using it because the system is hard to use and lacks needed functionality. Consequently, available information is mostly unstructured and stored either locally or on a shared network drive. Some of the information exists only in a paper form.The branch's PGA head, who sponsors the project, wants to implement a configurable solution that two other branches successfully deployed several months ago.Both deployments were done by three solution consultants, who will be available to assist in the project. They will be responsible for tailoring the solution to PGA needs, as well as for training the PGA staff. With their help, the sponsor plans to complete the project in approximately three months.The solution consultants reside in another country 7 hours ahead of the rest of the project team. They will be available part-time, but are planning two one-week long trips to the PGA central office to conduct initial training and to participate in the final deployment of the system into production. The consultants, in turn, expect a business analyst (BA) to assist in collecting necessary data and defining customization requirements.What should define the timing of business analysis work in this project?

Accepted Answer

Buy-in of the proposed solution

Answer

Approach used by the previous deployments

Answer

Availability of solution consultants

Answer

Overall project schedule

Question 26

A national branch of a global company is struggling to improve business processes of its Public and Government Affairs (PGA) department. To work with external stakeholders effectively, PGA employees need to collect, manage, and exchange a vast amount of information. Complex cases involve collaboration of many employees from different departments. The ability to share information and to coordinate corresponding activities is crucial for the company's growth plans. Their current tools and practices do not serve the purpose well. The existing system, which was deployed a couple of years ago, has only a few active users. The majority of PGA employees avoid using it because the system is hard to use and lacks needed functionality. Consequently, available information is mostly unstructured and stored either locally or on a shared network drive. Some of the information exists only in a paper form.The branch's PGA head, who sponsors the project, wants to implement a configurable solution that two other branches successfully deployed several months ago.Both deployments were done by three solution consultants, who will be available to assist in the project. They will be responsible for tailoring the solution to PGA needs, as well as for training the PGA staff. With their help, the sponsor plans to complete the project in approximately three months.The solution consultants reside in another country 7 hours ahead of the rest of the project team. They will be available part-time, but are planning two one-week long trips to the PGA central office to conduct initial training and to participate in the final deployment of the system into production. The consultants, in turn, expect a business analyst (BA) to assist in collecting necessary data and defining customization requirements.The solution consultants have composed a set of as-is solution documents. A spreadsheet contains a catalog of brief definitions of all requirements with priorities assigned to them. A separate document explains data models and user interfaces. For the new and changed requirements, the BA wants to capture additional attributes such as the source, reason, complexity, and priority of change. Some of these requirements can be reused in other work.How should information for these requirements be managed?

Accepted Answer

Create a new workbook of requirements with necessary attributes

Answer

Rewrite requirements independent of the solution design

Answer

Enter the information in the company's change management system

Answer

Add the attributes to the original requirements catalog and change requirements

Question 27

A business analyst (BA) is working on a payment system (PS) implementation. A set of systems which should interact with a new system has been identified. The business analyst defined that a user with role of "Supervisor" in the PS must pass a two-factor authentication before an execution of the functions: "Change system parameters" and "Set up new supervisor." A user must have the role of "Supervisor" to use the standard functions "Send mail notification" or "Send SMS notification".The BA defined the following use cases:- "Change system parameters"- "Setup new supervisor"- "Send mail notification"- "Send SMS notification"- "Send notification"- "Pass a two-factor authentication"The BA wants to create a Use Case diagram.Which technique should be used to define a communications protocol between the PS and other systems?

Accepted Answer

System analysis

Answer

Vertical prototyping

Answer

Interface analysis

Answer

Concept modelling

Question 28

A business analyst (BA) is working on a payment system (PS) implementation. A set of systems which should interact with a new system has been identified. The business analyst defined that a user with role of "Supervisor" in the PS must pass a two-factor authentication before an execution of the functions: "Change system parameters" and "Set up new supervisor." A user must have the role of "Supervisor" to use the standard functions "Send mail notification" or "Send SMS notification".The BA defined the following use cases:- "Change system parameters"- "Setup new supervisor"- "Send mail notification"- "Send SMS notification"- "Send notification"- "Pass a two-factor authentication"The BA wants to create a Use Case diagram.Which standard relationship should be defined between "Setup new supervisor" and "Send notification"?

Accepted Answer

Question 29

A business analyst (BA) is working on a payment system (PS) implementation. A set of systems which should interact with a new system has been identified. The business analyst defined that a user with role of "Supervisor" in the PS must pass a two-factor authentication before an execution of the functions: "Change system parameters" and "Set up new supervisor." A user must have the role of "Supervisor" to use the standard functions "Send mail notification" or "Send SMS notification".The BA defined the following use cases:- "Change system parameters"- "Setup new supervisor"- "Send mail notification"- "Send SMS notification"- "Send notification"- "Pass a two-factor authentication"The BA wants to create a Use Case diagram.What standard relationship should be defined between "Change system parameters", "Setup new supervisor" and "Pass a two-factor authentication"?

Accepted Answer

Question 30

A software development company is in the process of creating a new product for their customer base. It has been several years since such a project has been initiated and the organization has created a new team to own and develop the product. The project team will be evaluated by the successful adoption of the product, which will be developed over the next 12 months.The team's business analyst (BA) has analyzed the current state in partnership with the product owner and has been meeting with senior management to identify the goals that need to be attained. A broad view of the business has been analyzed in order to have an understanding of how the company is currently providing value to its customer base.After the BA completed the initial analysis, the information is reviewed with leadership.At this point in the project, what will the BA be presenting?

Accepted Answer

Project deliverables

Answer

Project timeline

Answer

Resource staffing

Answer

Expected benefits

Question 31

A software development company is in the process of creating a new product for their customer base. It has been several years since such a project has been initiated and the organization has created a new team to own and develop the product. The project team will be evaluated by the successful adoption of the product, which will be developed over the next 12 months.The team's business analyst (BA) has analyzed the current state in partnership with the product owner and has been meeting with senior management to identify the goals that need to be attained. A broad view of the business has been analyzed in order to have an understanding of how the company is currently providing value to its customer base.What has the BA been identifying that will be used to evaluate the solution?

Accepted Answer

Solution Requirements

Answer

Business Needs

Answer

Success Measures

Answer

Solution Limitations

Question 32

A software development company is in the process of creating a new product for their customer base. It has been several years since such a project has been initiated and the organization has created a new team to own and develop the product. The project team will be evaluated by the successful adoption of the product, which will be developed over the next 12 months.The team's business analyst (BA) has analyzed the current state in partnership with the product owner and has been meeting with senior management to identify the goals that need to be attained. A broad view of the business has been analyzed in order to have an understanding of how the company is currently providing value to its customer base.What has the BA evaluated to help determine value of the project?

Accepted Answer

Internal assets

Answer

External influencers

Answer

Change strategy

Answer

Business architecture

Question 33

A major manufacturer of popular beverages has appointed a local distributor to serve a specific territory. The demand for the beverages has a pronounced seasonal pattern. The distributor performs well overall, but is repeatedly unable to keep up with fulfilling many customer orders during peak demand periods. The distributor's current delivery capability is stretched to deliver 60 tons of merchandise per day whereas the season's peak demand periods need a daily delivery capability of up to 100 tons.The distributor is under pressure to fully meet the year-round market demand in order to stay in business. The distributor's management wants to identify and consider more cost-effective options as resorting to adding more trucks and drivers would not be economically feasible.A business analyst (BA) has spent several days observing and measuring the warehouse activities to understand the situation and to gain insights into possible solutions. The delivery workflow is a four-step process: (1) picking the orders and assembling them on trays, (2) bringing the trays to the loading bay, (3) loading the orders into trucks, and (4) delivering the orders to customers. As the following table illustrates, overall performance depends is dependent on five major resources: (1) the workers who pick the orders and load them into trucks, (2) the tallyers who check the orders, (3) the drivers, (4) the trucks, and (5) eight loading bays (LBs).<img alt="IIBA CBAP image Question 393 40647 09182024210130000000"   width="776" height="351" src="https://examgecko.com/getfile/240bb4b0-58f0-4178-97d7-579188c80cf5">What is the company's primary business objective in this scenario?

Accepted Answer

Stabilize its performance

Answer

Make more profit

Answer

Defeat competitors

Answer

Satisfy the customer

Question 34

A major manufacturer of popular beverages has appointed a local distributor to serve a specific territory. The demand for the beverages has a pronounced seasonal pattern. The distributor performs well overall, but is repeatedly unable to keep up with fulfilling many customer orders during peak demand periods. The distributor's current delivery capability is stretched to deliver 60 tons of merchandise per day whereas the season's peak demand periods need a daily delivery capability of up to 100 tons.The distributor is under pressure to fully meet the year-round market demand in order to stay in business. The distributor's management wants to identify and consider more cost-effective options as resorting to adding more trucks and drivers would not be economically feasible.A business analyst (BA) has spent several days observing and measuring the warehouse activities to understand the situation and to gain insights into possible solutions. The delivery workflow is a four-step process: (1) picking the orders and assembling them on trays, (2) bringing the trays to the loading bay, (3) loading the orders into trucks, and (4) delivering the orders to customers. As the following table illustrates, overall performance depends is dependent on five major resources: (1) the workers who pick the orders and load them into trucks, (2) the tallyers who check the orders, (3) the drivers, (4) the trucks, and (5) eight loading bays (LBs).<img alt="IIBA CBAP image Question 394 40648 09182024210130000000"   width="811" height="358" src="https://examgecko.com/getfile/4d313005-7d9a-4930-bbea-56cf8cf7c0d2">If the driver's average throughput is 0.6 tons/hour, how many hours per day would 15 drivers have to work to deliver 100 tons of merchandise?

Accepted Answer

11

Answer

12

Answer

9

Answer

10

Question 35

A major manufacturer of popular beverages has appointed a local distributor to serve a specific territory. The demand for the beverages has a pronounced seasonal pattern. The distributor performs well overall, but is repeatedly unable to keep up with fulfilling many customer orders during peak demand periods. The distributor's current delivery capability is stretched to deliver 60 tons of merchandise per day whereas the season's peak demand periods need a daily delivery capability of up to 100 tons.The distributor is under pressure to fully meet the year-round market demand in order to stay in business. The distributor's management wants to identify and consider more cost-effective options as resorting to adding more trucks and drivers would not be economically feasible.A business analyst (BA) has spent several days observing and measuring the warehouse activities to understand the situation and to gain insights into possible solutions. The delivery workflow is a four-step process: (1) picking the orders and assembling them on trays, (2) bringing the trays to the loading bay, (3) loading the orders into trucks, and (4) delivering the orders to customers. As the following table illustrates, overall performance depends is dependent on five major resources: (1) the workers who pick the orders and load them into trucks, (2) the tallyers who check the orders, (3) the drivers, (4) the trucks, and (5) eight loading bays (LBs).<img alt="IIBA CBAP image Question 395 40649 09182024210130000000"   width="807" height="360" src="https://examgecko.com/getfile/67450783-267b-4d6d-8364-1a2aac38eeb9">Each truck can only make two trips a day. The BA has noticed that only 30% of trips have their orders available for loading when a truck arrives. Otherwise the truck has to wait one extra hour until the orders are picked and brought to the loading bay.If trucks are the only constraint, approximately how many hours are lost due to this downtime?

Accepted Answer

18 hours

Answer

20 hours

Answer

15 hours

Answer

17 hours

Question 36

A major manufacturer of popular beverages has appointed a local distributor to serve a specific territory. The demand for the beverages has a pronounced seasonal pattern. The distributor performs well overall, but is repeatedly unable to keep up with fulfilling many customer orders during peak demand periods. The distributor's current delivery capability is stretched to deliver 60 tons of merchandise per day whereas the season's peak demand periods need a daily delivery capability of up to 100 tons.The distributor is under pressure to fully meet the year-round market demand in order to stay in business. The distributor's management wants to identify and consider more cost-effective options as resorting to adding more trucks and drivers would not be economically feasible.A business analyst (BA) has spent several days observing and measuring the warehouse activities to understand the situation and to gain insights into possible solutions. The delivery workflow is a four-step process: (1) picking the orders and assembling them on trays, (2) bringing the trays to the loading bay, (3) loading the orders into trucks, and (4) delivering the orders to customers. As the following table illustrates, overall performance depends is dependent on five major resources: (1) the workers who pick the orders and load them into trucks, (2) the tallyers who check the orders, (3) the drivers, (4) the trucks, and (5) eight loading bays (LBs).<img alt="IIBA CBAP image Question 396 40650 09182024210130000000"   width="803" height="368" src="https://examgecko.com/getfile/967810c1-c4b1-4d0f-a3a5-92d1940f5351">Preparing a customer order for loading takes about one hour. Upon the BA's observation, only 30% of trips have their orders available for loading when a truck arrives. This causes a waste of both the truck's and the driver's time.What should the BA recommend to eliminate such waste?

Accepted Answer

Begin assembling orders for the next trip immediately following the truck's departure

Answer

Elicit requirements for a system to coordinate in advance order processing activities with all trips

Answer

Hire more warehouse staff (workers) so that order assembly is done faster and less waiting occurs

Answer

Ask the drivers to call the operations team member if they are going to be late

Question 37

Company A is a nation-wide leader in commercial demolition. Having just celebrated its 100th year of operations, the company decided to begin doing work internationally. The current system used for reporting company finances is unable to keep pace with the potential demands of doing work in geographically dispersed locations. Therefore, the company decided to replace its client-based Profit & Loss (P&L) reporting system with a more robust, web-based system. This will ensure transparency across the organization and enable better decision making.The business analyst (BA) at Company A has recently completed several rounds of elicitation to determine the requirements for the new, web-based system.Over 1250 requirements were elicited. An initial Requirements Traceability Matrix (RTM) has been drafted, and a subset of the RTM can be seen below:<img alt="IIBA CBAP image Question 397 40651 09182024210130000000"   width="1029" height="343" src="https://examgecko.com/getfile/b8e873c6-c3ba-46d8-80b9-4b319e20f0c2">While verifying the requirements, the BA notices that Requirement ID NFO0003 does not meet the "unambiguous" or the "testable" characteristics of requirements quality. The BA plans to re-write the requirement.Which of the following requirements is both unambiguous and testable?

Accepted Answer

"The solution shall employ a high-contrast between background and text."

Answer

"The solution shall employ a blue background."

Answer

"The solution shall employ a background color blue (HEX #0000FF)."

Answer

"The solution shall employ a background color that is viewable to a colored-blind user."

Question 38

Company A is a nation-wide leader in commercial demolition. Having just celebrated its 100th year of operations, the company decided to begin doing work internationally. The current system used for reporting company finances is unable to keep pace with the potential demands of doing work in geographically dispersed locations. Therefore, the company decided to replace its client-based Profit & Loss (P&L) reporting system with a more robust, web-based system. This will ensure transparency across the organization and enable better decision making.The business analyst (BA) at Company A has recently completed several rounds of elicitation to determine the requirements for the new, web-based system.Over 1250 requirements were elicited. An initial Requirements Traceability Matrix (RTM) has been drafted, and a subset of the RTM can be seen below:<img alt="IIBA CBAP image Question 398 40652 09182024210130000000"   width="1039" height="360" src="https://examgecko.com/getfile/0785ec60-cb58-4dc3-a18f-6da133fe129d">The risk associated with Requirement ID F-P0001 is HIGH. The BA has gone back to the Crew Chief to determine why this requirement's risk is HIGH. The Crew Chief stated that it was based on an assumption.Which of the following assumptions would make this requirement's risk high?

Accepted Answer

The cost of the solution outweighs its benefit.

Answer

The users will require specialized training.

Answer

The web-based interface will be complex.

Answer

The system will be inaccessible in remote locations.

Question 39

Company A is a nation-wide leader in commercial demolition. Having just celebrated its 100th year of operations, the company decided to begin doing work internationally. The current system used for reporting company finances is unable to keep pace with the potential demands of doing work in geographically dispersed locations. Therefore, the company decided to replace its client-based Profit & Loss (P&L) reporting system with a more robust, web-based system. This will ensure transparency across the organization and enable better decision making.The business analyst (BA) at Company A has recently completed several rounds of elicitation to determine the requirements for the new, web-based system.Over 1250 requirements were elicited. An initial Requirements Traceability Matrix (RTM) has been drafted, and a subset of the RTM can be seen below:<img alt="IIBA CBAP image Question 399 40653 09182024210130000000"   width="1029" height="337" src="https://examgecko.com/getfile/34fb5a26-3d52-4cf3-ada6-8caf809d8533">The BA will create a Data Model to meet which requirement?

Accepted Answer

Requirement ID F-R0003

Answer

Requirement ID F-R0002

Answer

Requirement ID FE10001

Answer

Requirement ID NFP0002

Question 40

Company A is a nation-wide leader in commercial demolition. Having just celebrated its 100th year of operations, the company decided to begin doing work internationally. The current system used for reporting company finances is unable to keep pace with the potential demands of doing work in geographically dispersed locations. Therefore, the company decided to replace its client-based Profit & Loss (P&L) reporting system with a more robust, web-based system. This will ensure transparency across the organization and enable better decision making.The business analyst (BA) at Company A has recently completed several rounds of elicitation to determine the requirements for the new, web-based system.Over 1250 requirements were elicited. An initial Requirements Traceability Matrix (RTM) has been drafted, and a subset of the RTM can be seen below:<img alt="IIBA CBAP image Question 400 40654 09182024210130000000"   width="987" height="339" src="https://examgecko.com/getfile/32e65680-f1dc-46cf-8500-7888fc85b400">The BA is working on identifying additional improvement opportunities based on these requirements.Which of the following improvement opportunities is reflected in Requirement ID NFP0002?

Accepted Answer

Improved access to information

Answer

Additional capability

Answer

Increased efficiency

Answer

Defined relationship to information

IIBA CBAP Practice Test 10

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