A business analyst (BA) facilitated elicitation activities with subject matter experts and end users using observation, workshops, and interviews.After comparing the results, how should the BA resolve the variations?

Set up additional activities to collaboratively resolve the issues

Identify a few key stakeholders to resolve the conflicts

Set up additional activities to collaboratively resolve the issues

Remove requirements that cause differences

Weight the results from the observation because it is more reliable

A business analyst (BA) has been writing requirements for a project that has several stakeholders with varying levels of product expertise.What must the BA take into consideration to meet stakeholder perspectives?

The level of decomposition needed

The competency of individual stakeholders

The level of decomposition needed

A business analyst (BA) has been coordinating several meetings with stakeholders to reach consensus regarding the solution design to implement a global currency exchange system for an international bank. Consensus has not been reached yet, although BA has great communication skills and is trusted by all stakeholders. The stakeholders formally approved the business need initially.Why is there disagreement?

The requirements are interpreted differently by each stakeholder.

The requirements are incorrectly traced.

The approval authority for the solution is unclear.

More solution alternatives need to be generated.

As part of defining the business analysis approach for a project, the business analyst (BA) identifies the key stakeholders responsible for upcoming activities for the initial phase. The BA emails each of these stakeholders and asks when they can be finished. One stakeholder does not reply, one angrily comments that it is not their job and is too busy, and two respond saying that they do not understand what is being asked of them.What competencies can the BA draw on that would best assist with getting agreement from all these stakeholders?

Negotiation, conflict resolution, effective communication

Personal accountability, time management, demonstrated trustworthiness

Negotiation, conflict resolution, effective communication

Industry knowledge, solution knowledge, organization knowledge

Learning, creative thinking, problem solving

A business analyst (BA) has engaged various groups from across the organization to define the business opportunity a potential project will address. The BA must consolidate the information collected from the groups.The BA should ensure the business needs __________.

describe the potential solutions that they will satisfy.

are traceable to their source stakeholders.

are articulated from the enterprise perspective.

describe the potential solutions that they will satisfy.

have minimal risk associated with them.

During a prioritization meeting, a business analyst (BA) mentioned that the access management system requirements are not stable. The project manager and a team lead proposed removing the requirements from discussion. A domain subject matter expert (SME) insisted on making that requirement a high priority, because it is really important from their point of view.What should the BA do?

Leave priority unfilled for these requirements

Make the requirement a lower priority to minimize unanticipated rework and wasted effort

Set the requirements at a high priority to adhere to the SME's point of view

Remove the requirement from the project

Leave priority unfilled for these requirements

A team of business analysts (BAs) were assigned to review an enhancement request that would involve changes in a stockroom and the inventory of products.The changes will impact several groups of people and the amount of savings is in excess of $1 million dollars. The recommended process improvement will be presented to management for approval.What should the team do first?

Produce an organizational model

After releasing its beta version of a travel assistance mobile application, a travel company has received feedback from a public survey proposing new features.The company is struggling with the large number of ideas and would like to make a decision on which to consider in the next implementation cycle.Which of the following considerations should be used first for filtering ideas?

Measurability of customer satisfaction

A business analyst (BA) has been given a defect during user acceptance testing. After analyzing the defect, the BA determines it is a change in the requirement.What does the BA need to do to assess the change?

Conduct an impact analysis using traceability

Close the defect "working as designed"

Evaluate the risk analysis and management information

Conduct an impact analysis using traceability

A business analyst (BA) is planning for an upcoming solution based on a signed contract with a client but has learned that one of the key subject matter experts is unavailable during the first half of the business analysis phase. The project has a tight timeline and firm deadline that is part of the contract. There are no substitutes for the key subject matter expert.How should the BA proceed?

Reduce the schedule to coincide with the subject matter expert's availability and reduce the formality for requirements

Change the solution scope by removing the subject matter expert's component and obtain approval on the new scope

Reduce the schedule to coincide with the subject matter expert's availability and reduce the formality for requirements

Document the contract terms as a risk and adjust the contract costs to plan for the changes/rework

Identify the missing stakeholder as a risk and recommend an adaptive approach for the analysis phase

The business analyst (BA) is preparing to determine the impact of various risks associated with the business analysis effort currently underway.Which of the following would the BA use as an input into the assessment of risk?

Analysis of potential value of the recommended solution

List of prioritized requirements

Unconfirmed results of elicitation activities

A project is implemented using a predictive approach. Unfortunately, a lot of change requests (CR) have been raised. A project manager (PM), who should approve each change request, is overworked.What could the business analyst (BA) propose to make things better?

Revisit the Business Analysis Governance approach

Approve the CRs independently for the PM

Transfer responsibility from the PM to a project's sponsor

Revisit the Business Analysis Governance approach

Decline CRs because of the approach

A company finalized the implementation of a new, corporate-wide database. After nearly three months of operation, the solution is repeatedly producing invalid outputs. A business analyst (BA) has been asked to investigate the solution's problem. The BA has been able to find several instances where the outputs from the solution are below an acceptable level of quality.Which of the following techniques should the BA use to identify the solution limitations?

Acceptance and Evaluation Criteria

Most users of a pilot application have experienced more efficient processing compared to the old system. However, the business analyst (BA) has observed that a few people took much longer to complete the process. The system event log shows that those users encountered errors when they attempted to sign on.Which of the following would the BA recommend to improve overall performance?

Gather more information from the individuals who had errors

Sent a reminder to all users of their user ID and password

Gather more information from the individuals who had errors

Extend the pilot to more people

After the new report "Customer Sales by Date" was deployed last week, the sales team is now unable to generate the previously existing report "ConsolidatedSales by Customer, " which is causing customer dissatisfaction.What could the business analyst (BA) have assessed to prevent this situation?

Strengths, weaknesses, and threats

Current state and stakeholder needs

Strengths, weaknesses, and threats

A leading software manufacturing company has appointed a business analyst (BA) to ensure that requirements are managed effectively and efficiently. The BA discovered some missing functionality as well as some implemented functionality which are not supported by requirements.Which of the following tasks did the BA use to discover the issues?

Define requirements architecture

A solution implemented three months ago has decreased performance as the volume of transactions has increased. A business analyst (BA) is tasked with analyzing the performance of the application and providing recommendations.What actions does the BA need to take?

Develop new performance metrics

Re-analyze the current performance metrics

A business analyst (BA) elicits requirements for the sales order processing of multiple product lines. Elicitation reveals that the business processes for the sales orders of most products follow similar activity patterns that have been established over a number of years. Some of the new proposed seasonal products, however, will necessitate major variations in the process flow of some departments. The seasonal products are likely to be different every year. The business needs to carefully adapt its business practices so that the significant but seasonal variations in some of the business processes for the new products are handled adequately without disrupting the processes for the other established products.Which of the following approaches must the BA take to manage the requirements for sales order processing in the long term?

Use a high level of abstraction for the established products to make them less subject to revision during a change

Reference specific departments in the requirements for the seasonal products

Reference specific departments in the requirements for the established products

Use a high level of abstraction for the seasonal products to make them less subject to revision during a change

Use a high level of abstraction for the established products to make them less subject to revision during a change

A business analyst (BA) was presenting requirements to all stakeholders, after having reviewed, structured and organized the requirements. The requirements were being presented in the form of multi layered business process models, using standard notations with proper sequencing of tasks. During the presentation, the project manager points out a few of the missing, inconsistent, and contradictory requirements.What did the BA fail to perform?

Accommodate requirement viewpoints

IIBA CBAP Practice Test 9 - Free Online Exam Prep & Questions

The business analyst (BA) has been tasked with assessing and recommending the best solution that fits an organization's need for a new third-party sales tool.

What technique would be used for identifying suitable options?

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IIBA CBAP Practice Test 9

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