For a new accounts payable (AP) solution, the solution owner has provided the business analyst (BA) with goals the AP management team would like the solution to support. To ensure the solution meets these needs, the BA documents key performance indicators (KPIs). Which of the following is an example of a KPI?

'The solution will reduce the payment processing time from three days to two days.'

'The solution will enable account holders to make account payments via a web form.'

'The solution will send payment notification to the account holder after successful processing.'

'The solution will report the average number of days an account payment is outstanding.'

'The solution will reduce the payment processing time from three days to two days.'

The Chief Executive Officer (CEO) of a company presents a new corporate strategy that will introduce a new system to the organization. The CEO has expressed a concern about the impact on staff once the strategy has been implemented. What must the business analyst (BA) do to address the concerns of the CEO?

Identify required cultural changes

Perform a cost-benefit analysis of the strategy

Ensure requirements are easily accessible

Identify required cultural changes

Align the new capabilities to the company's architecture

Two stakeholders are arguing over which model to use for requirements. One insists that using an activity diagram is superior, while the other prefers a state diagram. How should the business analyst (BA) resolve the conflict?

Explain that the models are complementary to each other

Suggest a fusion model that integrates activity and state diagrams

Explain that the models are complementary to each other

Allow both stakeholders to work on the models independently

Introduce a third model type so that neither stakeholder prevails

A change to support a regulatory requirement is proposed for inclusion in the scope of a project. A business analyst (BA) conducts an impact analysis to determine the extent of the change. What previous task could assist the BA in performing the impact analysis?

Create requirement relationships

Conduct a cost-benefit analysis

Create requirement relationships

A business analyst (BA) has set up a number of elicitation workshops with key subject matter experts (SMEs) on a new project. All SMEs have accepted the workshop invitations except forthe legal SME, who has not responded to any invitations. The first workshop is scheduled for next week, and the BA has tried unsuccessfully to reach the legal SME by phone. How should the BA proceed?

Escalate the non-response to the legal SME's manager via email and request that they make the SME attend.

Drop by the legal SME's desk and have an informal chat about how important their involvement is.

Re-check the legal SME's schedule and re-arrange all of the workshops based on vacancies in their calendar.

Escalate the non-response to the legal SME's manager via email and request that they make the SME attend.

Proceed with the first workshop and capture the non-response as a project issue for the project manager to address.

The business analyst (BA) has an item logged in the action items register requiring the verification of forthcoming legislation in the next three months that might impact the proposed architecture. What should the BA do next?

Transfer the item to the legal department

Present the item to the project manager

Stakeholders must be able to determine the audit and approval history of requirements and designs. Which of the following provides a means to document traceability and change?

Acceptance and evaluation criteria

Legal and regulatory information

A project team member is confused about why a small change requires the team to look at the different enterprise-level business objectives when a desired state can be achieved easily without this analysis. What can the business analyst (6A) do to help the team member understand?

Proper analysis from difference aspects in required to select the best solution.

Impact analysis helps gain critical thinking to achieve the desired solution.

Detailed assessments might result in future success of other projects

Proper analysis from difference aspects in required to select the best solution.

When funding is available for extra analysis the project team need to use it.

Stakeholder requirements were approved for a business process reengineering initiative along with the creation of a roadmap. Due to market conditions, the product roadmap is modified to move the default process to the next iteration. What should the business analyst (BA) update in the stakeholder requirements?

Requirement performance measures

A senior manager wants to know at what stage the business analyst (BA) is with the requirements management process. The BA immediately sends a 100-page document with models and business rules to all stakeholders. Which best practice did the BA violate in this situation?

The communication method was inappropriate.

The distribution included all project stakeholders.

The communication method was inappropriate.

The business rules were included.

A new Chief Executive Officer (CEO) is appointed to revive a chain of well-recognized superstores. The CEO wants to increase sales by introducing online shopping. Most stores are understaffed, and maintenance is a challenge. Which of the following would be considered an asset?

Interest mounting on bank loans

A project team member is confused about why a small change requires the team to look at the different enterprise-level business objectives when a desired state can be achieved easily without this analysis. What can the business analyst (BA) do to help the team member understand?

Impact analysis helps gain critical thinking to achieve the desired solution.

When funding is available for extra analysis, the project team needs to use it.

Impact analysis helps gain critical thinking to achieve the desired solution.

Proper analysis from different aspects is required to select the first solution.

Detailed assessments might result in future success of other projects.

The Chief Information Officer (CIO) of a large financial services firm with many technology applications was formally reviewing all ongoing projects and noticed that the requirements were complex and difficult to follow. The CIO asks the business analyst (BA) what would improve the stakeholder's ability to understand the requirements. Which of the following will improve the requirements quality?

Additional requirements attributes

ISO 29148 requirements standards

A business analyst (BA) is given an additional requirement near the end of the development phase that needs to be incorporated into the system as part of the same release. In this situation, the first activity the BA performs to understand the effect of the proposed change is to:

Determine whether the additional requirement is traceable to a need.

Check with the project manager for timeline and budget metrics.

Determine whether stakeholders are available for further elicitation.

Determine whether the additional requirement is traceable to a need.

Consult with the technical team for technical feasibility.

In a project meeting, stakeholders presented conflicting views on how the business analysis process should be conducted, leading to the sponsor becoming very upset. If a similar situation arises in the future, what can the business analyst (BA) do to avoid the situation?

Obtain stakeholder signoff on the approach

Communicate with each stakeholder individually

Obtain stakeholder signoff on the approach

Obtain approval for the business case

A business analyst (BA) is working on a project to implement a commercial off-the-shelf (COTS) application for tracking customers. In an observation session with a domain subject matter expert (SME), the BA notes that the SME keeps separate records for the customers who are also vendors. The BA knows that the new software has a module for vendor management that would integrate the vendor and customer records. Which type of opportunity has the BA identified?

Elimination of duplicate tasks performed by staff

Potential to provide future value supported by the system

Ability to provide greater amounts of information to staff

Elimination of duplicate tasks performed by staff

Automation to increase consistency of behavior

IIBA CCBA Practice Test 15 - Free Online Exam Prep & Questions

A business analyst (BA) is compiling information on different approaches that will meet solution requirements in order to make a recommendation for solution design. To evaluate whether externally available solutions meet the requirements, which of the following will the BA create and distribute?

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IIBA CCBA Practice Test 15

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