ASIS CPP Practice Test - Questions Answers, Page 40
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Many experts agree that the most important deterrent to internal theft is:
A.
The chance of being fired
B.
Fear of discovery
C.
Threat of prosecution
D.
Guilt
E.
Lawsuits
An employee should be questioned:
A.
With the door open
B.
With co-workers present
C.
Behind a closed door
D.
Behind a closed and locked door
Frustration and aggression may be caused by:
A.
Increasing debts
B.
Personal problems
C.
Lack of recognition by superiors
D.
Dishonest supervisors
E.
The supervisor's lack of consideration in dealing with his or her employees or by unrealistic company policies
F.
All of the above
An impelling type of leadership tends to reduce employee dishonesty because:
A.
It improves morale.
B.
It increases discipline.
C.
It sets a good example.
D.
It reduces employee frustration
E.
All of the above
Stores that rely on stapling packages shut with the register tape folded over the top of the bag do this:
A.
To keep the customer from adding more items to the bag
B.
To show that the customer paid for the package
C.
To help the loss prevention officer
D.
For the psychological effect
E.
On the assumption that employees will not help each other
F.
All of the above
Which of the following should the manager or supervisor immediately approve by signature:
A.
All voids and overrings
B.
All overrings and underrings
C.
All underrings and no sales
D.
All voids and overrings over a certain amount
E.
All of the above
Overrings should not be corrected by undercharging on other items because this:
A.
Upsets the customer
B.
Confuses inventory controls
C.
Eliminates interaction by a manager or supervisor
D.
Is probably the easiest method of theft by employees
E.
All of the above
F.
None of the above
The most effective deterrent to shoplifting is:
A.
Covert CCTVs
B.
Highly trained and educated loss prevention officers
C.
Well-trained personnel
D.
Sensor devices at the doors
E.
None of the above
Employee complaints often arise from:
A.
Poor management
B.
Dissatisfaction
C.
Management having operating problems
D.
Employees airing their grievances
E.
A form of substitution for expressing their fears and frustrations concerning their personal lives
F.
All of the above
Directional counseling of upset employees:
A.
Means giving advice
B.
May dominate the role for the manager or supervisor
C.
May be the wrong advice
D.
May be disturbing to the personnel director
E.
Is not usually desirable
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