Google Professional Google Workspace Administrator Practice Test - Questions Answers, Page 19

Step by Step Comprehensive Detailed Explanation:

Access Email Log Search: Sign in to the Google Admin console and navigate to 'Reports' then 'Audit' and select 'Email Log Search.'

Perform a Search: Enter the details of the external sender and the date range to search for the missing emails.

Analyze Results: Review the search results to see if the emails were received, bounced, or filtered.

Determine Cause: Identify any issues such as delivery errors or spam filtering that might have affected the emails.

Google Workspace Admin Help: Email Log Search

Access the Admin Console: Sign in to your Google Admin console.

Navigate to Security Settings: Click on 'Security' and then 'API controls.'

Manage Third-Party App Access: Click on 'Manage third-party app access.'

Check OAuth Scopes: Locate the CRM solution and ensure that it has the necessary OAuth scopes, particularly for Google Drive and Gmail.

Grant Access: If necessary, adjust the settings to grant the required scopes.

Verify Integration: Confirm that the CRM solution now has access to the necessary data and that employees can see contacts and documents.

Google Workspace Admin Help: Manage third-party app access

Access the Admin Console: Sign in to your Google Admin console.

Navigate to DLP Settings: Click on 'Security' and then 'Data protection' to access Data Loss Prevention (DLP) settings.

Create New DLP Policy: Click on 'Create policy' and configure the policy specifically for shared drive data.

Define Rules: Set up the necessary rules and conditions to match the existing DLP policy for the finance organizational unit.

Apply to Shared Drive: Apply this new policy to the shared drive used by the finance department.

Save and Activate: Save the policy and ensure it is active and enforced for the shared drive.

Google Workspace Admin Help: Set up and manage DLP

Understanding the Requirement:

The scenario involves a group of users who handle sensitive information and have valuable files in their accounts.

The goal is to protect these users from targeted online attacks.

Options Analysis:

Option A: Enable 2-Step Verification for those users and recommend they use Google Authenticator

2-Step Verification (2SV) enhances security by adding an extra layer of authentication. Google Authenticator is a reliable method, but it may not be sufficient against highly targeted attacks.

Option B: Enable 2-Step Verification for those users and recommend they use SMS codes

While SMS codes are a form of 2SV, they are considered less secure than other methods due to potential vulnerabilities like SIM swapping.

Option C: Disable password recovery for end users

Disabling password recovery can prevent unauthorized access through recovery options but does not provide active protection against targeted attacks.

Option D: Enroll all accounts for those users in the Advanced Protection Program

The Advanced Protection Program (APP) is designed specifically to protect users at high risk of targeted attacks. It includes strong measures such as requiring a physical security key for login, blocking unauthorized access attempts, and restricting access to sensitive data.

Recommended Solution:

Enrolling users in the Advanced Protection Program (APP):

Step 1: Identify High-Risk Users:

Identify users who handle sensitive information and have valuable files.

Step 2: Enroll in APP:

Go to the Google Admin console.

Navigate to the Security section and find the Advanced Protection Program.

Enroll the identified high-risk users in APP.

Step 3: Implement Security Keys:

Ensure users have security keys (e.g., Titan Security Keys) for login.

Guide users through the process of setting up and using security keys.

Step 4: User Education:

Educate users on the importance of APP and how it protects their accounts.

Provide training on recognizing phishing attempts and other security best practices.

Benefits of APP:

Enhanced Security:

APP provides the highest level of security for Google accounts, requiring security keys for authentication.

Protection Against Phishing:

Security keys are highly resistant to phishing attacks, which are common in targeted online attacks.

Limited Access:

APP restricts access to sensitive data, ensuring that only trusted apps and services can interact with the protected accounts.

Google Workspace Admin Help: Advanced Protection Program

Google Workspace Security: Advanced Protection Program

Google Security Blog: Advanced Protection Program

Access Admin Console: Sign in to your Google Admin console.

Navigate to Security: Click on 'Security' and then 'Set up single sign-on (SSO) with a third party IdP.'

Add SAML Apps: Click on 'Add SAML app' and select the app to configure.

Create SSO Profiles: Set up SSO profiles for each identity provider by entering the required SAML details such as ACS URL, Entity ID, etc.

Assign to OUs/Groups: Assign the created SSO profiles to specific organizational units (OUs) or groups of users based on their IdP.

Verify Configuration: Ensure that each profile is properly configured and tested.

Google Workspace Admin Help: Set up SSO via SAML for single sign-on

Verify Video Format: Ensure that the video format is supported by Google Drive (e.g., .mp4, .mov).

Check Video Resolution: Make sure the video resolution is supported and not too high for smooth playback.

Permission Check: Confirm that the user has the necessary permissions to access and play the video.

Screen Share Session: Arrange a screen sharing session with the user to observe the issue firsthand.

Replication of Issue: During the session, attempt to play the video to confirm the behavior and identify any error messages.

Troubleshoot: Based on the findings, guide the user on possible fixes such as re-uploading the video, adjusting permissions, or converting the video to a supported format.

Google Workspace Admin Help: Supported video formats

Access Status Dashboard: Open the Google Workspace Status Dashboard.

Check Service Status: Look for any reported issues or outages specifically for Gmail.

Verify Timing: Check the timing of the reported issues to see if they correlate with the time when users reported problems.

Additional Information: Review any additional details or updates provided by Google regarding the service disruption.

Communicate Status: Inform the affected users about the service status and any expected resolution time.

Open Ticket if Necessary: If no issues are reported on the status dashboard, proceed with other troubleshooting steps such as checking network connectivity or opening a ticket with Google Support.

Google Workspace Status Dashboard

Access Google Vault: Go to Google Vault from the Google Admin console.

Create a Matter: Click on 'Matters' and create a new matter to hold the case details and any relevant information.

Add a Hold: Within the matter, create a hold specifically on the employee's email account. This ensures that all emails sent and received by the employee are preserved.

Configure the Hold: Specify the criteria for the hold, such as the employee's email address, and set the scope to include all messages.

Save the Hold: Once configured, save the hold. This will preserve all relevant messages for the investigation.

Google Vault Help: Create and manage matters

Google Vault Help: Place data on hold

Access the Admin Console: Sign in to your Google Admin console.

Navigate to Users: Click on 'Directory' and then 'Users.'

Find the User Account: Locate the user who is going on leave.

Suspend Account: Click on the user's name to open their account details, then click 'Suspend user.'

Confirm Suspension: Confirm the suspension, which retains all data and settings while disabling access to the account.

Shared Documents: Ensure that their shared documents remain accessible to other users without any interruptions.

Google Workspace Admin Help: Suspend a user