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Question 124 - MB-240 discussion
You are the Dynamics 365 Field Service technician manager for Contoso Ltd.
Your customers are indicating they are being double invoiced for certain work orders They are receiving the quarterly invoice, and another invoice after the service is performed.
You need the system to automatically handle these scenarios, while still sending out invoices for work orders that are not generated from an agreement.
What should you do to avoid double billing your customers that have agreements?
Manually update the Invoice lines prior to sending to the customer.
Turn-off Invoice Generated on Closed-Posted work orders to avoid invoice generation when a work order is Closed-Posted
Update the Invoice Journal lines to ensure the lines are $0.00.
Create a process using price lists and entitlements to ensure the work order subtotal and work order invoice is $0.00.
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