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Microsoft MB-240 Practice Test - Questions Answers, Page 20

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Question 191

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A dispatcher asked you to customize Fulfillment Preferences in Dynamics 365 Field Service to influence how the schedule assistant displays results for single-day requirements. You need to create a f

Question 192

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You are working with your customer to define their schedule board. Your customer needs you to add or create additional views for their scheduling team. Solution: Create a new view in the Bookable R

Question 193

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Contoso Ltd. is looking to improve the up time of their customer assets and also make better repair and maintenance decisions by tracking the service history. Contoso wants metrics around the servi

Question 194

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You need to enable Internet of Things (loT) access for both resources and dispatchers. Which two actions should you take? Each answer presents a complete solution. NOTE: Each correct selection is wo

Question 195

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A customer just signed a contract for a 20% discount on all parts and labor for the next year based on a preset price list. You need to ensure this customer receives the appropriate discount on all

Question 196

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You are setting up a new incident type that will contain three service tasks and two products. None of your existing service tasks, services or products will work for this incident type. You need t

Related questions

DRAG DROP A work order has been created with Bharti Airtel as the Billing Account and Airtel Kolkata as the Service Account. You need to determine the account where various work order information originates. The sheeted work order type and entitlement do not have any of this information. Which account belongs to each piece of work order information? To answer, drag the appropriate account to the correct piece of work order information. Each account may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct match is worth one point.

You are identifying Inconsistencies in recent work order billings. You find a work order that does not have art Invoke and Actuals posted What are two reasons why this may have happened? tach correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

DRAG DROP Your company uses Dynamics 365 for Field Service. The company's inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one. In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.

DRAG DROP Litware, Inc. needs your company to suggest a best practice for implementing multi-resource work order scheduling for kitchen cabinet installation jobs, that includes a new, inexperienced technician. In addition, they need a resource skilled in cabinet installation and cabinet resurfacing. Using the requirements provided, which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Your customer recently implemented Return Merchandise Authorization (RMA). Your customer wants to streamline the return process. When items are returned to the warehouse, the returned item should be scanned with a mobile device when it is received. This is the only function to be performed by the RMA Receipts user. What is your recommendation for the most efficient solution?

Your organization is implementing a Dynamics 365 Field Service solution and plans to use inspections. When creating inspections, you need to ensure that technicians are able to add additional rows on the inspection dynamically to capture information. Which question type should you add to the inspection?

Your company is implementing a new CRM system. They have selected Microsoft Dynamics 365 Field Service because of its flexibility. During the basic training sessions, you need to train the field service team on how work orders are created. What are three out-of-the-box ways to create work orders? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

DRAG DROP You are a dispatcher for a cable installation company that provides installation services in multiple territories. The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order is created, the dispatch team is manually assigning the work order to a territory in order to book the correct resources. You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources. Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

DRAG DROP Your company's inventory clerk has received a truck shipment of parts for repair of equipment on such a rush order. The order needs to be completed as soon as possible. Which three steps, in sequence, are needed to receive the products to the existing rush order in Field Service? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

DRAG DROP You need to create a Preventative Maintenance Agreement that meets Contoso standards and requirements. Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Question 191

A dispatcher asked you to customize Fulfillment Preferences in Dynamics 365 Field Service to influence how the schedule assistant displays results for single-day requirements. You need to create a fulfillment preference.

Solution: Intervals define the time slots for displaying schedule assistant results and influence the start time for subsequent bookings. Does this meet the goal?

Yes

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Question 192

You are working with your customer to define their schedule board. Your customer needs you to add or create additional views for their scheduling team.

Solution: Create a new view in the Bookable Resource Bookings Views. Then, edit or create a new tab on the schedule board, and update the Requirements Panel with the new view.

Does this meet the goal?

Yes

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Question 193

Contoso Ltd. is looking to improve the up time of their customer assets and also make better repair and maintenance decisions by tracking the service history.

Contoso wants metrics around the service history of each customer asset including tracking performance for each scheduled maintenance per the service agreement. The metrics need to be displayed in the form of reports/dashboards.

You need to build the service history and achieve the requirements.

Which two actions should you perform? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Add the customer asset on the work order incident.

Use notes and the timeline feature.

Add the customer asset on the agreement incident.

Use the audit history of each customer asset.

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Question 194

You need to enable Internet of Things (loT) access for both resources and dispatchers. Which two actions should you take? Each answer presents a complete solution. NOTE: Each correct selection is worth one point.

Assign access to loT entities in the Field Service - Resources role.

Assign access to loT entities in the Field Service - Inventory Purchase.

Assign access to loT entities in the Field Service - Dispatcher role.

Add dispatchers to the Connected Field Service - Resources role.

Add resources to the Connected Field Service - Resources role.

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Question 195

A customer just signed a contract for a 20% discount on all parts and labor for the next year based on a preset price list. You need to ensure this customer receives the appropriate discount on all work order parts and labor. Which two actions should you perform in Dynamics 365 Field Service? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Create an agreement and service-level agreement with the applicable invoice terms and escalation point.

Create a price list with the appropriate products, services, and pricing discounts.

Create an agreement with the applicable invoice terms.

Create an entitlement with the applicable entitlement terms and field service details.

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Question 196

You are setting up a new incident type that will contain three service tasks and two products. None of your existing service tasks, services or products will work for this incident type.

You need to create this new incident type.

Which three steps are required? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Add all necessary services to the incident type.

Add all necessary service tasks and products to the incident type.

Create, save, and publish the all necessary service tasks and products.

Add any necessary notes for this incident type.

Create and save the incident type.

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Total 196 questions