Microsoft MB-240 Practice Test - Questions Answers, Page 18
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You are working on the Dynamics 365 Field Service self-scheduling portal. You are explaining the states of a booking or appointment that are visible in the portal to your customer.
The customer asks which portal states will yield a message that includes a link to an online web experience hosted on Microsoft Power Portals.
Which three messages will include this link? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Booking Reminder
Booking Canceled
Booking Committed
Booking Complete
Technician Traveling
DRAG DROP
Your company recently enabled a self-service scheduling portal for your customers to schedule appointments.
You need to explain how a portal access request can be sent manually to your customers to access the portal.
Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer are a. Arrange the four actions in the correct order.
You are scheduling a customer for preventative maintenance performed on a predictable schedule.
The customer wants the work performed within two (2) days of the 15th of each month, and an Agreement has already been created.
Which three elements of the booking setup are valid? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Auto Generate Work Order = Yes
Preferred Resource contains data
Pre-Booking Flexibility = 2 and Post Booking Flexibility = 2
Preferred Resource either contains data or is blank
Auto Generate Work Order = No
You need to set up the system to manage the work hours template for all the resources. Which two actions should you perform? Each correct answer presents a part of the solution. NOTE: Each correct selection is worth one point.
Go to the resource and select the Working hours tab.
Set the resources in the correct time zone.
Create a work hours template based on the region.
Create new working hours, then select Repeat as 'custom', with 'Monday to Friday' and the hours set as '8:00 am to 5:00 pm'
Select the resource, set the calendar, and apply the working hours template.
You need to advise LitWare administrators on configuring advanced options for inspection requirements. Which option should you recommend?
Download as Report
Download as Word template
Export to PDF
Export to Excel
DRAG DROP
LitWare has requirements for configuring the services around the region.
You need to set up the system to meet those requirements.
Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer are a. Arrange the four actions in the correct order.
DRAG DROP
LitWare has requirements for the ability to track technician time.
You need to set up a manual option to track the time against the work orders.
Which three actions should you perform in sequence? To answer, move the three a Arrange the three actions in the correct order.
You are a field service technician. You need to supply a fan belt for a compressor at a customer site. When checking the stock in your van. you realize your fan belt inventory is showing 0.
You need to initiate a transfer from the stock at the home office.
Which two fields must you use to complete the transfer of stock? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Source Warehouse
To Location
From Location
Destination Warehouse
DRAG DROP
A customer experience manager wants to send unique portal links to each of their customers by email.
You need to enable an existing Microsoft Power Automate flow to send emails with unique links.
Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer are a. Arrange the four actions in the correct order.
Your customer wants to update compressor temperature information in an external system called Maximo.
The update in the external system should happen if the compressor temperature reading is above 107 degrees, while the technician is performing onsite repairs.
What is the most efficient way to perform this task systematically?
Create a Business Process Flow on the work order to update Maximo when the temperature reading entered is greater than 107 degrees.
Create Dual Write integration logic to update Maximo when the temperature reading entered is greater than 107 degrees.
Create a Power Automate flow to update Maximo when the temperature reading entered is greater than 107 degrees.
Create a Business Process Flow on the booking to update Maximo when the temperature reading entered is greater than 107 degrees.
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