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Microsoft MB-240 Practice Test - Questions Answers, Page 17

Question list

List of questions

Question 161

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You are advising your customer on how to configure their territories. You need to identify the options that are related to territories during the configuration. Which three relationships are avail

Question 162

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A new technician wants to access Dynamics 365 Remote Assist from their Field Service mobile app, but cannot find the option to launch it. You need to advise the new technician on the first step the

Question 163

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DRAG DROP You are implementing Dynamics 365 Field Service for a health care institution. Your schedulers want to track all examination rooms within a doctor's office and schedule each individual r

Question 164

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DRAG DROP A customer wants work orders to have service-level agreements (SLA) enforced for emergency high-priority work orders. In which order should you perform the actions? To answer, move all a

Question 165

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You are implementing the Field Service mobile app for an air conditioning (AC) repair company, A field technician installed an AC unit at a customer location and completed the booking. The technici

Question 166

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A field resource is given instructions on how to install the Field Service mobile app on an iPhone. After installing the app and signing in, the following message appears on their phone: 'You're a

Question 167

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During User Acceptance Testing, mobile technicians receive the message 'Contact your administrator for access to your organization's mobile apps,' when logging into the Field Service mobile app. Yo

Question 168

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You created a work order and added a price list to that work order. You need to anticipate what will happen when you add an additional work order product which is missing from the work order price

Question 169

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You are implementing Dynamics 365 Field Service for a health care institution. Each day, the institution receives a large number of appointment requests for pediatricians. You have the following re

Question 170

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You are setting up assets for a customer. The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view. Solution: You create an Asse

Related questions

You are identifying Inconsistencies in recent work order billings. You find a work order that does not have art Invoke and Actuals posted What are two reasons why this may have happened? tach correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

DRAG DROP A work order has been created with Bharti Airtel as the Billing Account and Airtel Kolkata as the Service Account. You need to determine the account where various work order information originates. The sheeted work order type and entitlement do not have any of this information. Which account belongs to each piece of work order information? To answer, drag the appropriate account to the correct piece of work order information. Each account may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct match is worth one point.

DRAG DROP Your company uses Dynamics 365 for Field Service. The company's inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one. In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.

DRAG DROP Litware, Inc. needs your company to suggest a best practice for implementing multi-resource work order scheduling for kitchen cabinet installation jobs, that includes a new, inexperienced technician. In addition, they need a resource skilled in cabinet installation and cabinet resurfacing. Using the requirements provided, which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Your customer recently implemented Return Merchandise Authorization (RMA). Your customer wants to streamline the return process. When items are returned to the warehouse, the returned item should be scanned with a mobile device when it is received. This is the only function to be performed by the RMA Receipts user. What is your recommendation for the most efficient solution?

Your organization is implementing a Dynamics 365 Field Service solution and plans to use inspections. When creating inspections, you need to ensure that technicians are able to add additional rows on the inspection dynamically to capture information. Which question type should you add to the inspection?

Your company is implementing a new CRM system. They have selected Microsoft Dynamics 365 Field Service because of its flexibility. During the basic training sessions, you need to train the field service team on how work orders are created. What are three out-of-the-box ways to create work orders? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

DRAG DROP You are a dispatcher for a cable installation company that provides installation services in multiple territories. The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order is created, the dispatch team is manually assigning the work order to a territory in order to book the correct resources. You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources. Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

DRAG DROP A dispatcher in Indianapolis. Indiana receives an emergency service call on July 4 and assigns the booking to a third-party contractor, attaching the emergency SL The contractor works for 2 hours, installing 2 new identical chillers, which need to be added to the customer's annual maintenance agreement. The contractor fills in product usage and notes, gets the client's signature, and then changes the booking status to Completed A back office employee needs to look at the work order to ensure accuracy, then change the status to Posted. When performing a quality check, what will the back office employee expect to see as a result of this service call? To answer, drag the appropriate record type to the correct statement. Each record type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct match is worth one point.

DRAG DROP Your company's inventory clerk has received a truck shipment of parts for repair of equipment on such a rush order. The order needs to be completed as soon as possible. Which three steps, in sequence, are needed to receive the products to the existing rush order in Field Service? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Question 161

You are advising your customer on how to configure their territories.

You need to identify the options that are related to territories during the configuration.

Which three relationships are available? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Territory Hierarchies

Resources

Contacts

Accounts

Postal Codes

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Question 162

A new technician wants to access Dynamics 365 Remote Assist from their Field Service mobile app, but cannot find the option to launch it.

You need to advise the new technician on the first step they should take.

What should you suggest?

Ensure Microsoft Teams is installed on their mobile device.

Ensure the Remote Assist app is installed on their mobile device.

Ensure they are set up as a Bookable Resource.

Ensure their mobile app and Remote Assist passwords are the same.

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Question 163

DRAG DROP

You are implementing Dynamics 365 Field Service for a health care institution.

Your schedulers want to track all examination rooms within a doctor's office and schedule each individual room to a patient.

Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer are a. Arrange the four actions in the correct order.

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Question 164

DRAG DROP

A customer wants work orders to have service-level agreements (SLA) enforced for emergency high-priority work orders.

In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

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Question 165

You are implementing the Field Service mobile app for an air conditioning (AC) repair company, A field technician installed an AC unit at a customer location and completed the booking.

The technician now needs to create a follow-up work order in order to schedule the first service on the installed AC unit.

What will happen once the follow-up work order is created?

The work order will be available for scheduling by the dispatcher.

The system will auto-assign the work order to the same technician for a future date.

The technician will need to manually assign the work order to the dispatcher.

The system will auto-schedule the work order to the same technician to beam work immediately.

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Question 166

A field resource is given instructions on how to install the Field Service mobile app on an iPhone.

After installing the app and signing in, the following message appears on their phone:

'You're almost there.'

You need to help the field resource access the mobile app.

What should you do?

Set up the field resource as a Bookable Resource.

Verify that the field resource has been assigned the right security role.

Set up the field resource as a user in the system.

Create a Bookable Resource related to the user.

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Question 167

During User Acceptance Testing, mobile technicians receive the message 'Contact your administrator for access to your organization's mobile apps,' when logging into the Field Service mobile app.

You need to determine which areas to update within the mobile project, so that technicians can see the appropriate information.

What is a possible way to troubleshoot the issue?

Update the mobile offline profile to include the correct Field Service security roles.

Ensure you have the correct security role (Field Service - Resource), and that the security role is assigned to the Field Service mobile app.

Unpublish the offline profile, update the security roles, save, and republish the offline profile.

Ensure you have the correct security role (Field Service - Offline Resource), and that the security role is assigned to the Field Service mobile app.

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Question 168

You created a work order and added a price list to that work order.

You need to anticipate what will happen when you add an additional work order product which is missing from the work order price list.

What is the outcome?

The application provides an option to add the product to the work order price list.

There will be an error indicating that the product does not belong to the work order price list.

The list price on the newly-added product record will be used in the calculations.

The application allows the product to be added and sets the price to zero during the calculations.

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Question 169

You are implementing Dynamics 365 Field Service for a health care institution. Each day, the institution receives a large number of appointment requests for pediatricians.

You have the following requirements:

* create a daily schedule for pediatricians with a frequency of 30 minutes for each slot.

* provide a full-day schedule with start times and end times.

Solution: You create a fulfillment preference with a start time and end time with a duration of 30 minutes for the whole day. create a requirement group, and book it with the schedule assistant

Does this meet the goal?

Yes