A company uses Dynamics 365 Sales and Dynamics 365 Customer Service.
The management team wants to understand the benefits of the Dynamics 365 App for Outlook.
You need to explain the available features.
Which two features should you explain?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

Question

A company uses Dynamics 365 Sales and Dynamics 365 Customer Service.

The management team wants to understand the benefits of the Dynamics 365 App for Outlook.

You need to explain the available features.

Which two features should you explain?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Sullivan Dabireau · Accepted Answer

Track an email from Outlook to an existing sales order in Dynamics 365 Sales.

Sullivan Dabireau · Accepted Answer

Synchronize an appointment created in Dynamics 365 Sales to Outlook.

Sullivan Dabireau · Answer

Create a Dynamics 365 email template.

Sullivan Dabireau · Answer

Synchronize a custom field in the contact table to a user-defined field in Outlook.

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