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Microsoft MB-910 Practice Test - Questions Answers, Page 10

Question list

List of questions

Question 91

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A company uses Dynamics 365 Sales with out-of-the-box forms. Users must view logged phone calls and meetings for contacts. Which feature includes phone calls and meetings?

Question 92

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A company uses Dynamics 365 Sales. The company plans to use Linkedln Sales Navigator to increase sales productivity and assist salespersons in their daily duties. You need to identify potential de

Question 93

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A company is working with a potential customer on a multi-year contract. The customer decides to delay their decision to commit to the contract. You want to find other colleagues who have interacte

Question 94

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A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents. The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales. Man

Question 95

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Sales representatives need a view of all of their customers and the statistics that relate to these customers. You need to identify how to create visuals for sales representatives to analyze and co

Question 96

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DRAG DROP Dynamics 365 Customer Service has the following requirements: Issues created on a website must be added to Dynamics 365 Customer Service. A customer must be limited to opening no more t

Question 97

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HOTSPOT A company uses Dynamics 365 Marketing. The company wants an automated solution to test two email designs before launching the entire email campaign. You need to recommend a solution for th

Question 98

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HOTSPOT An air-conditioning repair company uses Dynamics 365 Field Service, Customers and users report several issues. What should you use to resolve each issue? To answer, select the appropriate o

Question 99

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HOTSPOT A company uses Dynamics 365 Sales. The sales process must use products. You need to create the product catalog record type. Which record types should you create? To answer, select the ap

Question 100

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HOTSPOT A company implements Dynamics 365 Customer Service. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth

Related questions

A company uses Dynamics 365 Field Service. The company sends employees to customer sites for repairs. Work orders are created for repairs. No customizations have been made. A work order status must be automatically changed to the correct stage when resources are booked. Which three bookable resource statuses should you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Customers submit suggestions, questions, and cases to a company by using the following channels: * Submitting a case in a customer service portal. * Emailing a support mailbox. * Calling a telephone number. The company has two departments. Each department has a defined list of agents. The company distributes all submissions to the correct department. You need to show the agents how the submissions are stored. Which format is used for the submissions?

A company is using Dynamics 365 Customer Service for case management. The company must use entitlements to enforce limitations on customer ticket creation. You need to design the entitlement terms. Which two metrics should you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A company uses leads and opportunities to track potential sales. Salespeople have a difficult time determining prioritizing opportunities. You need to ensure opportunities are categorized to ensure sales efficiency. Which feature should you implement?

You need to identify the data sources that Microsoft Copilot for Sales can use. Which two sources should you identify? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

You are a consultant working with a company that sells sporting equipment. The company uses Microsoft 365 and Dynamics 365 Sales. You need to recommend tools that integrate with Dynamics 365 Sales and improve file collaboration. What three tools should you recommend? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A company has a large number of technicians that work in the field. You need to ensure that Dynamics 365 Field Service can automatically schedule work to minimize travel time for technicians. What should you implement?

A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs. There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage. You need to automate the survey process and streamline collection and analysis of responses. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A company plans to use Dynamics 365 Sales. The company requires every Al feature related to sales be available. You need to determine which solution to use. Which solution should you identity?

A company uses Dynamics 365 Sales. The company must use Export to Excel to edit multiple records. Microsoft Dataverse must update automatically. You need to select the option. Which option should you select?

Question 91

A company uses Dynamics 365 Sales with out-of-the-box forms. Users must view logged phone calls and meetings for contacts. Which feature includes phone calls and meetings?

Timeline

Contact information

Controls

Attachments

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Question 92

A company uses Dynamics 365 Sales.

The company plans to use Linkedln Sales Navigator to increase sales productivity and assist salespersons in their daily duties.

You need to identify potential decision makers for a sale.

Which Linkedln Sales Navigator feature should you use?

Related Leads

Top Card

Auto Capture

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Question 93

A company is working with a potential customer on a multi-year contract. The customer decides to delay their decision to commit to the contract.

You want to find other colleagues who have interacted with the potential customer so that you can discuss strategies with the colleagues to close the deal with the customer.

Which app should you recommend?

Power Virtual Agents

Sales Insights

Customer Service Insights

Market Insights

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Question 94

A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.

The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales. Many users do not have access to Dynamics 365 Sales.

You need to recommend an app for the company.

Which app should you recommend?

Dynamics 365 Sales Insights

Microsoft Excel

Microsoft Outlook

Microsoft Teams

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Question 95

Sales representatives need a view of all of their customers and the statistics that relate to these customers.

You need to identify how to create visuals for sales representatives to analyze and compare the data for multiple accounts.

What are three possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Create custom forms.

Embed Power Bl reports in a system dashboard.

Create charts.

Create reports in the report wizard.

Import Excel data.

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Question 96

DRAG DROP

Dynamics 365 Customer Service has the following requirements:

Issues created on a website must be added to Dynamics 365 Customer Service.

A customer must be limited to opening no more than 10 issues a month.

Escalations must be organized into an area that ensures managers can view escalated issues.

You need to identify the areas in the system that meet the requirements.

Which area should you identify? To answer, drag the appropriate areas to the correct requirements.

Each area may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

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Question 97

HOTSPOT

A company uses Dynamics 365 Marketing. The company wants an automated solution to test two email designs before launching the entire email campaign.

You need to recommend a solution for the company.

What should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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An air-conditioning repair company uses Dynamics 365 Field Service, Customers and users report several issues. What should you use to resolve each issue? To answer, select the appropriate options in the answer are a. NOTE: Each correct selection is worth one point.