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Microsoft MB-910 Practice Test - Questions Answers, Page 12

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Question 111

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A company uses Dynamics 365 Field Service. The company sends employees to customer sites for repairs. Work orders are created for repairs. No customizations have been made.

A work order status must be automatically changed to the correct stage when resources are booked.

Which three bookable resource statuses should you use?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Scheduled

Scheduled

On Break

On Break

Traveling

Traveling

Closed-Posted

Closed-Posted

Open-Unscheduled

Open-Unscheduled

Suggested answer: A, D, E
asked 05/10/2024
Victor Armando Sánchez
37 questions

Question 112

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DRAG DROP

A company schedules technicians by using Dynamics 365 Field Service.

You need to demonstrate to the customer which tools are used for the different scheduling types.

Match each tool to its scheduling type.

To answer, drag the appropriate tool from the column on the left to its scheduling type on the right. Each tool may be used once, more than once, or not at all. Each correct match is worth one point.


Microsoft MB-910 image Question 112 103431 10052024010340000
Correct answer: Microsoft MB-910 image answer Question 112 103431 10052024010340000
asked 05/10/2024
Dusan Munjiza
42 questions

Question 113

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HOTSPOT

You are configuring Dynamics 365 Remote Assist to use with Dynamics 365 Field Service.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.


Microsoft MB-910 image Question 113 103432 10052024010340000
Correct answer: Microsoft MB-910 image answer Question 113 103432 10052024010340000
asked 05/10/2024
sarath raj
41 questions

Question 114

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DRAG DROP

A company plans to use several Dynamics 365 apps for business operations.

The company plans to use Microsoft Power Platform services to meet several business requirements.

Match each requirement to the Power Platform service.

Instructions: To answer, drag the appropriate Power Platform service from the column on the left to the requirement on the right. Each Power Platform service may be used once, more than once, or not at all.

NOTE: Each correct selection is worth one point.


Microsoft MB-910 image Question 114 103433 10052024010340000
Correct answer: Microsoft MB-910 image answer Question 114 103433 10052024010340000
asked 05/10/2024
Antonios Petropoulos
32 questions

Question 115

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HOTSPOT

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.


Microsoft MB-910 image Question 115 103434 10052024010340000
Correct answer: Microsoft MB-910 image answer Question 115 103434 10052024010340000
asked 05/10/2024
saharat pinsaran
43 questions

Question 116

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DRAG DROP

You plan to use Dynamics 365 Customer Voice to gather customer feedback for three different lines of business. You need to determine how each requirement will be fulfilled.

Which objects should you use? To answer, drag the appropriate objects to the correct requirements. Each object may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.


Microsoft MB-910 image Question 116 103435 10052024010340000
Correct answer: Microsoft MB-910 image answer Question 116 103435 10052024010340000
asked 05/10/2024
Joseph Washington
42 questions

Question 117

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A company allows customers to submit cases through its website. A case type field on the webform has sales and service options.

You need to add the case automatically to the sales or service queue based on the field value, using only out-of-the-box functionality. What should you configure?

assistant

assistant

sequence

sequence

routing rule

routing rule

record creation and update rule

record creation and update rule

Suggested answer: C
asked 05/10/2024
Oluseyi Tijani
25 questions

Question 118

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DRAG DROP

A company uses Dynamics 365 Customer Service. The company only uses out-of-the-box features.

A customer service manager plans to use dashboards for the management team.

You need to describe which visualization should be used for each requirement.

Which visualizations should you use? To answer, drag the appropriate visualization to the correct requirement. Each visualization may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.


Microsoft MB-910 image Question 118 103437 10052024010340000
Correct answer: Microsoft MB-910 image answer Question 118 103437 10052024010340000
asked 05/10/2024
Arno Rodenhuis
49 questions

Question 119

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A company uses Dynamics 365 Marketing.

You must choose a real-time marketing customer journey type to start the journey.

Which two journey types you can use? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

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Question 120

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DRAG DROP

A company uses Dynamics 365 Customer Service. Incoming case records are assigned to queues.

Cases need to be assigned to employees based on predetermined criteria.

You need to determine which routing rules to configure.

Which routing rules should you configure?

To answer, drag the appropriate rule types to the correct needs. Each rule type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.


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