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SAP C_C4H51_2405 Practice Test - Questions Answers, Page 6
List of questions
Question 51
In the ticket, no warranty is determined for a registered product. What might be the cause?
Note: There are 2 correct answers to this question.
The registered product is not assigned to an installed base.
The warranty is not assigned to an installed base.
The warranty is not assigned to a registered product.
The warranty is expired.
Question 52
Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.
Activate Service Contract Management in scoping
Activate Create Contracts in the Detail view
Use fine-tuning to manage the numeric range for contracts
Use fine-tuning to activate Service Contract Management
Question 53
Which of the following objects can you assign to an installed base? Note: There are 2 correct answers to this question.
Skills
Measurements
Registered products
Service contracts
Question 54
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.
Routing rules can be applied to warranties.
The agent is prompted to upsell a warranty to the customer.
When an agent creates a ticket with a registered product, the warranty is automatically determined.
The system can be set up so that certain incident categories are not covered.
Question 55
Which actions are necessary to use installed bases in service tickets? Note: There are 2 correct answers to this question.
A customer needs to be assigned to the installed base.
The installed base must be set to active status.
An active service contract must be added to the installed base.
At least one registered product must be assigned to the installed base.
Question 56
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.
Activate status schema for functional locations
Create customer records
Activate registered products in scoping
Create an installed base
Question 57
Which object can be used within ticket creation to automatically determine the registered product?
Product
Customer
Installation point
Warranty
Question 58
Which tools can you use to dispatch a service technician to an open ticket? Note: There are 3 correct answers to this question.
Ticket routing
Time recording
SAP Field Service Management
Activity planner
Manual routing
Question 59
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?
Service categories
Workflow distribution rules
Notifications
Fine-tuning
Question 60
Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.
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