ExamGecko
Home / SAP / C_C4H51_2405 / List of questions
Ask Question

SAP C_C4H51_2405 Practice Test - Questions Answers, Page 6

List of questions

Question 51

Report
Export
Collapse

In the ticket, no warranty is determined for a registered product. What might be the cause?

Note: There are 2 correct answers to this question.

The registered product is not assigned to an installed base.

The registered product is not assigned to an installed base.

The warranty is not assigned to an installed base.

The warranty is not assigned to an installed base.

The warranty is not assigned to a registered product.

The warranty is not assigned to a registered product.

The warranty is expired.

The warranty is expired.

Suggested answer: A, C
asked 31/10/2024
Robin Koele
34 questions

Question 52

Report
Export
Collapse

Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

Activate Service Contract Management in scoping

Activate Service Contract Management in scoping

Activate Create Contracts in the Detail view

Activate Create Contracts in the Detail view

Use fine-tuning to manage the numeric range for contracts

Use fine-tuning to manage the numeric range for contracts

Use fine-tuning to activate Service Contract Management

Use fine-tuning to activate Service Contract Management

Suggested answer: A, D
asked 31/10/2024
Baheilu Tekelu
38 questions

Question 53

Report
Export
Collapse

Which of the following objects can you assign to an installed base? Note: There are 2 correct answers to this question.

Skills

Skills

Measurements

Measurements

Registered products

Registered products

Service contracts

Service contracts

Suggested answer: B, C
asked 31/10/2024
Sasaki Hidenobu
32 questions

Question 54

Report
Export
Collapse

What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

Routing rules can be applied to warranties.

Routing rules can be applied to warranties.

The agent is prompted to upsell a warranty to the customer.

The agent is prompted to upsell a warranty to the customer.

When an agent creates a ticket with a registered product, the warranty is automatically determined.

When an agent creates a ticket with a registered product, the warranty is automatically determined.

The system can be set up so that certain incident categories are not covered.

The system can be set up so that certain incident categories are not covered.

Suggested answer: C, D
asked 31/10/2024
Joseph Washington
42 questions

Question 55

Report
Export
Collapse

Which actions are necessary to use installed bases in service tickets? Note: There are 2 correct answers to this question.

A customer needs to be assigned to the installed base.

A customer needs to be assigned to the installed base.

The installed base must be set to active status.

The installed base must be set to active status.

An active service contract must be added to the installed base.

An active service contract must be added to the installed base.

At least one registered product must be assigned to the installed base.

At least one registered product must be assigned to the installed base.

Suggested answer: B, D
asked 31/10/2024
Manish Chaudhary
37 questions

Question 56

Report
Export
Collapse

Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

Activate status schema for functional locations

Activate status schema for functional locations

Create customer records

Create customer records

Activate registered products in scoping

Activate registered products in scoping

Create an installed base

Create an installed base

Suggested answer: C, D
asked 31/10/2024
Sanjiv Cumar
38 questions

Question 57

Report
Export
Collapse

Which object can be used within ticket creation to automatically determine the registered product?

Product

Product

Customer

Customer

Installation point

Installation point

Warranty

Warranty

Suggested answer: C
asked 31/10/2024
Terry Mergl
32 questions

Question 58

Report
Export
Collapse

Which tools can you use to dispatch a service technician to an open ticket? Note: There are 3 correct answers to this question.

Ticket routing

Ticket routing

Time recording

Time recording

SAP Field Service Management

SAP Field Service Management

Activity planner

Activity planner

Manual routing

Manual routing

Suggested answer: C, D, E
asked 31/10/2024
Sumit Sengupta
41 questions

Question 59

Report
Export
Collapse

Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.

Which feature of SAP Service Cloud would you use to perform this action?

Service categories

Service categories

Workflow distribution rules

Workflow distribution rules

Notifications

Notifications

Fine-tuning

Fine-tuning

Suggested answer: B
asked 31/10/2024
Aaron Ford Jr
46 questions

Question 60

Report
Export
Collapse

Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.

Become a Premium Member for full access
  Unlock Premium Member
Total 80 questions
Go to page: of 8