What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

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Joseph Washington · Accepted Answer

When an agent creates a ticket with a registered product, the warranty is automatically determined.

Joseph Washington · Accepted Answer

The system can be set up so that certain incident categories are not covered.

Joseph Washington · Answer

Routing rules can be applied to warranties.

Joseph Washington · Answer

The agent is prompted to upsell a warranty to the customer.

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