ExamGecko
Login
Home / SAP / C_C4H51_2405 / List of questions
Ask Question

SAP C_C4H51_2405 Practice Test - Questions Answers, Page 7

List of questions

Question 61

Report
Export
Collapse

Which of the following elements can you configure for the object ticket using the fine-tuning function?

Become a Premium Member for full access
  Unlock Premium Member

Question 62

Report
Export
Collapse

You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?

Note: There are 2 correct answers to this question.

Become a Premium Member for full access
  Unlock Premium Member

Question 63

Report
Export
Collapse

Which of the following apply to time recording? Note: There are 3 correct answers to this question.

Become a Premium Member for full access
  Unlock Premium Member

Question 64

Report
Export
Collapse

What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

Become a Premium Member for full access
  Unlock Premium Member

Question 65

Report
Export
Collapse

Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.

Become a Premium Member for full access
  Unlock Premium Member

Question 66

Report
Export
Collapse

You plan a product recall with the help of automatically generated tickets. Which tool do you use?

Become a Premium Member for full access
  Unlock Premium Member

Question 67

Report
Export
Collapse

Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

Become a Premium Member for full access
  Unlock Premium Member

Question 68

Report
Export
Collapse

Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.

Become a Premium Member for full access
  Unlock Premium Member

Question 69

Report
Export
Collapse

You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?

Note: There are 2 correct answers to this question.

Become a Premium Member for full access
  Unlock Premium Member

Question 70

Report
Export
Collapse

Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

Become a Premium Member for full access
  Unlock Premium Member
Total 80 questions
Go to page: of 8
Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.
In the ticket, no warranty is determined for a registered product. What might be the cause? Note: There are 2 correct answers to this question.
Which element do you need to maintain to use maintenance plans?
Which option can an administrator use to limit the end user's control of the user interface?
Which model can be used for ABAP cloud-native development?
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Which options are features within the Analytics framework? Note: There are 3 correct answers to this question.
Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.
Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.
Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.