You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2 correct answers to this question.

Question

You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?

Note: There are 2 correct answers to this question.

Michaelj Lauth · Accepted Answer

Social media channel configuration

Michaelj Lauth · Accepted Answer

Work distribution

Michaelj Lauth · Answer

Scoping in the Configuration Workbench

Michaelj Lauth · Answer

Approval process for social media import run

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