Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

Question

Peter Keijer · Accepted Answer

<div style="font-size:12pt;font-family:Calibri, sans-serif;"><p style="margin:0;"> Employee</p></div>

Peter Keijer · Accepted Answer

Organization

Peter Keijer · Accepted Answer

<div style="font-size:12pt;font-family:Calibri, sans-serif;"><p style="margin:0;"> Territory</p></div>

Peter Keijer · Answer

Service category

Peter Keijer · Answer

<div style="font-size:12pt;font-family:Calibri, sans-serif;"><p style="margin:0;"> Account</p></div>

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