ExamGecko
Login
Home / Avaya / 6211 / List of questions
Ask Question

Avaya 6211 Practice Test - Questions Answers, Page 4

List of questions

Question 31

Report
Export
Collapse

During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?

Agent Desktop Configuration, Default Closed Reasons
Agent Desktop Configuration, Default Closed Reasons
Agent Desktop Configuration, General Settings
Agent Desktop Configuration, General Settings
Agent Desktop Configuration, Resources
Agent Desktop Configuration, Resources
Agent Desktop Configuration, User Settings
Agent Desktop Configuration, User Settings
Suggested answer: D

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101017384

asked 16/09/2024
Eric Persson
31 questions

Question 32

Report
Export
Collapse

Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

GIVE IVR
GIVE IVR
QUEUE TO SKILLSET
QUEUE TO SKILLSET
GIVE RAN
GIVE RAN
GIVE MUSIC
GIVE MUSIC
Suggested answer: A

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101017591


asked 16/09/2024
David Hartnett
45 questions

Question 33

Report
Export
Collapse

Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will the screenpop launch as shown in the exhibit?


Launch the screenpop internally in the tab of the Agent Desktop
Launch the screenpop internally in the tab of the Agent Desktop
Launch the screenpop externally on the user's browser
Launch the screenpop externally on the user's browser
Launch the screenpop externally in the agent's Conferencing software
Launch the screenpop externally in the agent's Conferencing software
Launch the screenpop internally in the initial screen of the Agent Desktop
Launch the screenpop internally in the initial screen of the Agent Desktop
Suggested answer: A

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101059073

asked 16/09/2024
Rakesh Sharma
34 questions

Question 34

Report
Export
Collapse


Which Avaya Aura® Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?

Avaya Agent Desktop
Avaya Agent Desktop
Contact Center Manager Server
Contact Center Manager Server
Contact Center Manager Administration
Contact Center Manager Administration
Session Initiation Protocol
Session Initiation Protocol
Suggested answer: B

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101059089 (90)


asked 16/09/2024
om Kumar
42 questions

Question 35

Report
Export
Collapse

Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click on the double page icon?


Getting workitem status
Getting workitem status
Transferring the call
Transferring the call
Accessing the address book
Accessing the address book
Copy the calling number from the workitem
Copy the calling number from the workitem
Suggested answer: C

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/100122125


asked 16/09/2024
Andrea Marini
31 questions

Question 36

Report
Export
Collapse

You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

Enter the SIP address of the agent phoneset in the Voice URI field.
Enter the SIP address of the agent phoneset in the Voice URI field.
Select the "Enable CTI for this agent" option.
Select the "Enable CTI for this agent" option.
Select the "Create CCT agent" option.
Select the "Create CCT agent" option.
Set the agent user type to "Supervisor/Agent".
Set the agent user type to "Supervisor/Agent".
Suggested answer: D

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101017374

asked 16/09/2024
Massimo Cerqui
38 questions

Question 37

Report
Export
Collapse

When you installed the Contact Center software, a set of default or sample applications are installed. Which are two of the three default or sample applications? (Choose two.)

ContactFlow
ContactFlow
Primary
Primary
Secondary
Secondary
MultimediaFlow
MultimediaFlow
Suggested answer: B, D
asked 16/09/2024
Steven Chong
34 questions

Question 38

Report
Export
Collapse


A Contact Center Agent provisioned for Multimedia contacts has forgotten their password. Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?

General Settings
General Settings
Agent Settings
Agent Settings
Server Settings
Server Settings
Skillset Settings
Skillset Settings
Suggested answer: A

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/100093197 (428)

asked 16/09/2024
Kr Sk
33 questions

Question 39

Report
Export
Collapse

You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)

Web Comms
Web Comms
Agent
Agent
Skillset
Skillset
Server
Server
Email
Email
Suggested answer: B, C, D

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101017434

asked 16/09/2024
ANTONIO M SILVA
41 questions

Question 40

Report
Export
Collapse

When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)

Call setup
Call setup
Dialing
Dialing
Active
Active
Alerting
Alerting
Suggested answer: C, D

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101059073


asked 16/09/2024
bryan calderon
33 questions
Total 60 questions
Go to page: of 6
Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

When analyzing life cycle of an outbound contact in Avaya Aura® Contact Center: Step 1 shows outbound campaigns are created in the OCMT and loaded into the CCMM database Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message. What is Step 3 in the life cycle of an outbound contact in Avaya Aura® Contact Center?
Which Avaya Aura® Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?
Which Avaya Aura® Contact Center component is required for Contact Center Multimedia deployment?
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data from the Windows network for data analysis?
Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?
Which tool displays the status counts for each multimedia contact type?
Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?
When analyzing life cycle of a Web Chat contact in Avaya Aura® Contact Center: Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried. What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura® Contact Center?
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?
A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?