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Question 1

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Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load-balance by comparing sites?

Question 2

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For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?

Question 3

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A customer has the Elite Call Center package and wants Basic Call Management System (BCMS) for reports. Which statement is true about this scenario?

Question 4

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What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?

Question 5

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Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

Question 6

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Which scope is defined by the time-of-day (TOD) variable?

Question 7

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Which two parameters must be configured to allow Service Observing while off site? (Choose two.)

Question 8

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Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

Question 9

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A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature. With EAS enabled, which software me

Question 10

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How can an installer identify if a customer has the Avaya Aura® Call Center Elite package?

Question 2 - 7392X discussion

For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?

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asked 16/09/2024

I Haq

35 questions

Your answer: A

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