Which two benefits to a Call Center does the Call Vectoring feature provide?
(Choose two.)

Question

Which two benefits to a Call Center does the Call Vectoring feature provide?(Choose two.)

Diego Beltran · Accepted Answer

the customized handling of incoming calls via programmed commands

Diego Beltran · Accepted Answer

the conditional call treatment or routing based on parameters such as time of day, day of week, holidays, etc.

Diego Beltran · Answer

the ability for supervisors to monitor an agent’s Automatic Call Distribution (ACD) calls

Diego Beltran · Answer

the ability for an agent to answer multiple Automatic Call Distribution (ACD) calls

Diego Beltran · Answer

the ability to change the skills assigned to an agent

List of questions