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While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)
A call center has agents skilled in sales of product X. You want them to be able to wrap up calls after they complete a sales call. To allow this agent to wrap up a call, which parameter should be adjusted?
A call center where agents handle customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received. Which feature would you suggest when the call center offers a survey to the people who have called?
Which property of the SET command makes the command unique when dealing with variables?
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended. Which command would you use to do this?
Which option describes a feature access code?
If an agent has the skills to handle one call: Call 1, with priority 3 that is queued for 10 minutes with skill level 5 Call 2, with priority 3 that is queued for 15 minutes with skill level 10 Call 3, with priority 5 that is queued for 15 minutes with skill level 15 Call 4, with priority 1 that is queued for 15 minutes with skill level 15 Under the skill level handling preference, which of the calls will the agent handle first?
Which two functions do Vector Directory Numbers (VDNs) perform in a call center? (Choose two.)
A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature. With EAS enabled, which software mechanism is used for queuing?
Which two parameters must be configured to allow Service Observing while off site? (Choose two.)

Question 24 - 7392X discussion

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Which property of the SET command makes the command unique when dealing with variables?

A.
The SET command reassigns variables to new values during the process of a vector.
Answers
A.
The SET command reassigns variables to new values during the process of a vector.
B.
The SET command allows variables to be manipulated using arithmetic and string operators.
Answers
B.
The SET command allows variables to be manipulated using arithmetic and string operators.
C.
The SET command allows a group of variables to follow a specific pattern.
Answers
C.
The SET command allows a group of variables to follow a specific pattern.
D.
The SET command allows you to place calls in a particular queue.
Answers
D.
The SET command allows you to place calls in a particular queue.
Suggested answer: B
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asked 16/09/2024
Michael Encarnado
34 questions
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