ExamGecko
Search Search Login
Home Home / Avaya / 7392X
Question list
Search
Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

A call center where agents handle customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received. Which feature would you suggest when the call center offers a survey to the people who have called?
Which property of the SET command makes the command unique when dealing with variables?
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended. Which command would you use to do this?
While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)
A call center has agents skilled in sales of product X. You want them to be able to wrap up calls after they complete a sales call. To allow this agent to wrap up a call, which parameter should be adjusted?
Which option describes a feature access code?
If an agent has the skills to handle one call: Call 1, with priority 3 that is queued for 10 minutes with skill level 5 Call 2, with priority 3 that is queued for 15 minutes with skill level 10 Call 3, with priority 5 that is queued for 15 minutes with skill level 15 Call 4, with priority 1 that is queued for 15 minutes with skill level 15 Under the skill level handling preference, which of the calls will the agent handle first?
Which two functions do Vector Directory Numbers (VDNs) perform in a call center? (Choose two.)
A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature. With EAS enabled, which software mechanism is used for queuing?
Which two parameters must be configured to allow Service Observing while off site? (Choose two.)

Question 10 - 7392X discussion

Report
Export

How can an installer identify if a customer has the Avaya Aura® Call Center Elite package?

A.
Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.
Answers
A.
Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.
B.
Check the System-Parameters Customer-Options Form and search for the EAS field.
Answers
B.
Check the System-Parameters Customer-Options Form and search for the EAS field.
C.
Check the Feature-Related System Parameters and search for the Call Center Elite field.
Answers
C.
Check the Feature-Related System Parameters and search for the Call Center Elite field.
D.
Check the System-Parameters Customer-Options Form and search for the Call Center Elite field.
Answers
D.
Check the System-Parameters Customer-Options Form and search for the Call Center Elite field.
Suggested answer: B
Show Answer
asked 16/09/2024
Ackim Sanuka
28 questions
PreviousPreviousNextNext
User
Your answer:
0 comments
Sorted by

Leave a comment first

ExamGecko

Copyright @2023 ExamGecko | All right reserved

Mail us: [email protected]
About us
Contact us
Twitter X
Facebook
Medium
Convert VPLUS to PDF
Open VPLUS files Easily and Quickly
Privacy Policy
Disclaimer
Terms