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Which property of the SET command makes the command unique when dealing with variables?
While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)
A call center has agents skilled in sales of product X. You want them to be able to wrap up calls after they complete a sales call. To allow this agent to wrap up a call, which parameter should be adjusted?
A call center where agents handle customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received. Which feature would you suggest when the call center offers a survey to the people who have called?
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended. Which command would you use to do this?
Which option describes a feature access code?
If an agent has the skills to handle one call: Call 1, with priority 3 that is queued for 10 minutes with skill level 5 Call 2, with priority 3 that is queued for 15 minutes with skill level 10 Call 3, with priority 5 that is queued for 15 minutes with skill level 15 Call 4, with priority 1 that is queued for 15 minutes with skill level 15 Under the skill level handling preference, which of the calls will the agent handle first?
Which two functions do Vector Directory Numbers (VDNs) perform in a call center? (Choose two.)
A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature. With EAS enabled, which software mechanism is used for queuing?
Which two parameters must be configured to allow Service Observing while off site? (Choose two.)

Question 3 - 7392X discussion

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A customer has the Elite Call Center package and wants Basic Call Management System (BCMS) for reports.

Which statement is true about this scenario?

A.
BCMS has all the functions Call Management System (CMS) supports but with less capacity.
Answers
A.
BCMS has all the functions Call Management System (CMS) supports but with less capacity.
B.
BCMS generates Split Reports and not Skills Reports.
Answers
B.
BCMS generates Split Reports and not Skills Reports.
C.
BCMS does not support all Call Center Elite features.
Answers
C.
BCMS does not support all Call Center Elite features.
D.
BCMS is only offered for customers with a Basic Call Center package.
Answers
D.
BCMS is only offered for customers with a Basic Call Center package.
Suggested answer: C
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asked 16/09/2024
Sergy Camilo
36 questions
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