A call center has agents skilled in sales of product X. You want them to be able to wrap up calls after they complete a sales call.
To allow this agent to wrap up a call, which parameter should be adjusted?

Question

A call center has agents skilled in sales of product X. You want them to be able to wrap up calls after they complete a sales call.

To allow this agent to wrap up a call, which parameter should be adjusted?

Praneel Maharaj · Accepted Answer

Assigned Skill on the Hunt Group form

Praneel Maharaj · Answer

Call Handling Preference on the Hunt Group form

Praneel Maharaj · Answer

Timed ACW field on the VDN or Hunt Group form

Praneel Maharaj · Answer

Direct Agent Call First on the Agent Handling form

List of questions