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Question 38 - 7392X discussion

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Which two functions do Vector Directory Numbers (VDNs) perform in a call center?

(Choose two.)

A.
VDNs ensure that agents can originate and terminate calls.
Answers
A.
VDNs ensure that agents can originate and terminate calls.
B.
VDNs interpret the skills an agent has.
Answers
B.
VDNs interpret the skills an agent has.
C.
VDNs route calls by pointing to a vector.
Answers
C.
VDNs route calls by pointing to a vector.
D.
VDNs define the call flow through the call center.
Answers
D.
VDNs define the call flow through the call center.
E.
VDNs pass parameters to the vector for processing.
Answers
E.
VDNs pass parameters to the vector for processing.
Suggested answer: C, E
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asked 16/09/2024
ABDUL AZEEZ
36 questions
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