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Which property of the SET command makes the command unique when dealing with variables?
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended. Which command would you use to do this?
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A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature. With EAS enabled, which software mechanism is used for queuing?
Which option describes a feature access code?
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Question 8 - 7392X discussion

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Which two statements describe the benefits of using Expert Agent Selection (EAS)?

(Choose two.)

A.
It enables recorded announcements to be played to incoming calls.
Answers
A.
It enables recorded announcements to be played to incoming calls.
B.
It provides options for selecting among available agents with the same skill.
Answers
B.
It provides options for selecting among available agents with the same skill.
C.
It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.
Answers
C.
It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.
D.
It provides basic reporting on Vectors, Agents, and Trunk Groups.
Answers
D.
It provides basic reporting on Vectors, Agents, and Trunk Groups.
E.
It improves agent performance because supervisors can have agents handle calls based on either skill-level or greatest need.
Answers
E.
It improves agent performance because supervisors can have agents handle calls based on either skill-level or greatest need.
Suggested answer: B, E
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asked 16/09/2024
Juan Yontz
46 questions
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