ExamGecko
Search Search Login
Home Home / Avaya / 7392X
Question list
Search
Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended. Which command would you use to do this?
Which component provides audio support in Avaya Aura® Call Center Elite?
A customer wants to configure their call center for emergencies. Which action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?
Which property of the SET command makes the command unique when dealing with variables?
While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)
A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature. With EAS enabled, which software mechanism is used for queuing?
Which two parameters must be configured to allow Service Observing while off site? (Choose two.)
Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load-balance by comparing sites?
Customers need to use the extension 5004 for announcements in a vector but the vector will not save. To ensure that the resources are configured, what should be done first?
A call center has agents skilled in sales of product X. You want them to be able to wrap up calls after they complete a sales call. To allow this agent to wrap up a call, which parameter should be adjusted?

Question 17 - 7392X discussion

Report
Export

Which three statements about configuring a Call Center with the Elite offer are true?

(Choose three.)

A.
Service Level Maximizer (SLM) can be used as an agent-based call distribution type.
Answers
A.
Service Level Maximizer (SLM) can be used as an agent-based call distribution type.
B.
Service Level Maximizer (SLM) can be used as a skills-based call distribution type.
Answers
B.
Service Level Maximizer (SLM) can be used as a skills-based call distribution type.
C.
Call Management System (CMS) or IQ must be used as the reporting tool.
Answers
C.
Call Management System (CMS) or IQ must be used as the reporting tool.
D.
It is possible to use Vector Directory Number (VDN) skill preferences.
Answers
D.
It is possible to use Vector Directory Number (VDN) skill preferences.
E.
It includes Expert Agent Selection (EAS) and Business Advocate (BA).
Answers
E.
It includes Expert Agent Selection (EAS) and Business Advocate (BA).
Suggested answer: B, D, E
Show Answer
asked 16/09/2024
null null
40 questions
PreviousPreviousNextNext
User
Your answer:
0 comments
Sorted by

Leave a comment first

ExamGecko

Copyright @2023 ExamGecko | All right reserved

Mail us: [email protected]
About us
Contact us
Twitter X
Facebook
Medium
Convert VPLUS to PDF
Open VPLUS files Easily and Quickly
Privacy Policy
Disclaimer
Terms