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Question 16 - 7392X discussion

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A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent’s telephone.

Which call center feature provides this capability?

A.
Redirection on No Answer (RONA)
Answers
A.
Redirection on No Answer (RONA)
B.
Forced Agent Logout form the After Call Work (ACW) mode
Answers
B.
Forced Agent Logout form the After Call Work (ACW) mode
C.
Adjunct Routing
Answers
C.
Adjunct Routing
D.
Variable in Vectors
Answers
D.
Variable in Vectors
Suggested answer: A
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asked 16/09/2024
Brett Tin
37 questions
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