To improve call handling and agent productivity, you set up a vector using Look Ahead Interflow to check if the remote site can accept a call, and has an agent available. You only want to interflow calls that are at the top two positions of the queue.
Which command would be entered in the vector to accomplish this?

Question

To improve call handling and agent productivity, you set up a vector using Look Ahead Interflow to check if the remote site can accept a call, and has an agent available. You only want to interflow calls that are at the top two positions of the queue.

Which command would be entered in the vector to accomplish this?

ALOUAT EKRAM · Accepted Answer

route-to number 9581234 with cov n if interflow-gpos<=2

ALOUAT EKRAM · Answer

route-to number 9581234 with cov y if interflow-gpos>=2

ALOUAT EKRAM · Answer

route-to number 9581234 with cov n if interflow-gpos<2

ALOUAT EKRAM · Answer

route-to number 9581234 with cov y if interflow-gpos=2

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