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Question 34 - 7392X discussion

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Refer to the exhibit.

A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent’s Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps where implemented, those customers are queuing to the incorrect group of agents.

What would be the reason for this?

A.
VDN Override on VDN 7202 is set to no.
Answers
A.
VDN Override on VDN 7202 is set to no.
B.
VDN Override on VDN 7201 is set to yes.
Answers
B.
VDN Override on VDN 7201 is set to yes.
C.
No agents are staffed in skill 1.
Answers
C.
No agents are staffed in skill 1.
D.
The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease.
Answers
D.
The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease.
Suggested answer: A
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asked 16/09/2024
Wessel Beulink
39 questions
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